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# CCaaS Engineer / Cloud Engineer III

- **Company:** iSpace Inc
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Fraud Prevention and Detection, Salesforce.Com, Systems Integration, Chatbots, Large Language Models, Agentic-AI, Codebase, 3-tier Architectures, Servicenow, Telco Cloud
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/c801c555-3f47-4cc5-8e2b-2bd59cc51b1c

## About the Role

· Deep hands-on experience with:

o NICE CXone

o Salesforce

o ServiceNow

o Epic integrations

· Strong background in contact center architecture, cloud communications, and CCaaS platforms.

· Proven experience working with complex existing codebases, scripts, and enterprise-scale environments.

· Expertise in conversational AI technologies, including:

o AI agents

o Large Language Models (LLMs)

o Chatbots

o Voice bots

o Agentic AI solutions

· Experience integrating AI technologies into customer service environments.

· Experience implementing fraud detection, prevention, and voice biometric solutions.

· Strong understanding of secure design principles and authentication technologies.

· Demonstrated success in resolving high-severity incidents and Tier 3 escalations



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