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# IT Support/Engineer, Workplace Technology

- **Company:** Motion Recruitment Partners LLC.
- **Location:** New York, NY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software as a Service, Software Documentation, Knowledge Management, Runbook, Wireless Access Point, Wi-Fi Technology, Okta, Slack, Apple Business Manager, SAP MDG, Gsuite
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/5e4ebb0f-a35c-4e9c-a0b8-a16e47363d31

## About the Role

* Proven track record in IT support, desktop engineering, or workplace technology within a fast-scaling corporate environment.
 * Deep hands-on proficiency troubleshooting macOS and Windows endpoints, alongside modern SaaS platforms (Google Workspace, Slack, Zoom, Okta).
 * Direct experience administering device deployment and endpoint management via Apple Business Manager and modern MDM tools (e.g., Rippling).
 * Solid foundation in conference room AV systems (Zoom Rooms, displays, microphones) and local office networking (WiFi site diagnostics, access points, wired cabling).
 * Demonstrated ability to manage external IT vendors and contractors across hardware delivery, cabling projects, and office build-outs.
 * Strong written communication skills with a disciplined approach to creating clear runbooks and user documentation.

## Description

* Own and triage the internal IT support channel and ticket queue, resolving hardware, software, and access issues against clear response targets.
 * Identify patterns in incoming requests and implement root-cause fixes to prevent recurring tickets.
 * Maintain conference room AV environments, running proactive checks across Zoom Rooms, microphones, and room scheduling systems.
 * Act as the on-site owner for the corporate office network, managing WiFi coverage, port testing, and vendor escalations with structured diagnostic data.
 * Lead technology deployments for office expansions, overseeing cabling walkthroughs, AV installations, and network readiness.
 * Manage the full hardware lifecycle using Apple Business Manager and MDM, handling procurement, provisioning, shipping, asset tracking, and loaner pools.
 * Direct technical onboarding and offboarding to guarantee day-one readiness for new hires and secure equipment recovery for departures.
 * Author clear, centralized IT runbooks and documentation to ensure organizational knowledge is thoroughly recorded.