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# Technical Parts Customer Service Specialist

- **Company:** Hurco Companies, Inc.
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Microsoft Dynamics 365 Finance & Operations
- **Published:** September 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ae5e798b9d94a96

## About the Role

The ideal candidate combines strong customer service skills with mechanical aptitude, technical problem-solving ability, and a process-improvement mindset. This position works closely with customers, distributors, Purchasing, Engineering, Technical Support, Service, and suppliers to identify solutions and improve the overall customer experience., * 2+ years of customer service, technical support, parts, purchasing, manufacturing, or related experience.

 * Mechanical aptitude and the ability to understand technical documentation, schematics, parts breakdowns, and machine components.
 * Familiarity with Bills of Materials (BOMs), parts catalogs, or exploded assembly drawings.
 * Experience researching and cross-referencing OEM part numbers, supplier information, and technical specifications.
 * Ability to communicate effectively with customers, distributors, vendors, and internal departments.
 * Strong organizational skills and attention to detail.
 * Strong computer skills, including Microsoft Excel and Outlook. Experience with ERP system preferred, Microsoft Dynamics 365 Finance & Operations a bonus.

## Description

* Serve as a technical resource for customers, distributors, and internal departments regarding machine tool parts, components, and assemblies.
 * Research customer and distributor inquiries to identify the correct parts, components, and assemblies needed.
 * Review mechanical and electrical schematics, exploded assembly drawings, bills of materials, parts catalogs, and technical documentation to identify components.
 * Cross-reference OEM part numbers, supplier information, specifications, and available inventory to determine appropriate replacement components.
 * Work with Purchasing, Engineering, Technical Support, Service, and vendors to research and resolve technical parts questions.
 * Assist customers and distributors in identifying replacement parts and provide accurate technical information.
 * Troubleshoot parts-related issues and determine appropriate solutions based on technical documentation and available information.
 * Maintain accurate parts, supplier, and customer information within company systems.
 * Utilize ERP and ticketing systems to track requests, research information, document solutions, and communicate status.
 * Develop, document, and maintain work instructions, SOPs, training materials, and process controls. Assist with continuous improvement initiatives within the Parts and Customer Support functions.
*


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