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# Help Desk Technician

- **Company:** Plano ISD
- **Location:** Plano, TX, United States
- **Salary:** $43,950.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Ethernet, Web Applications, Image Acquisition
- **Published:** October 1, 2026
- **Apply:** https://k12jobspot.com/Job/5725665

## About the Role

* High school diploma or equivalency
 * Post-secondary coursework/related program of study (preferred)
 * CompTIA A+ certification (preferred)

Special Knowledge/Skills:

 * Ability to install, configure, and maintain security cameras and related software
 * Understanding of structured Ethernet cabling best practices in commercial environments
 * Understanding of commercial building construction methods
 * Ability to safely operate a district service vehicle
 * Working knowledge of Microsoft Windows Active Directory
 * Excellent communication, writing, and telephone skills
 * Excellent/proactive problem-solving skills/analytical skills
 * Excellent time management and organizational skills
 * Driving record that is insurable with Plano ISD's insurance carrier

Experience:

 * One year experience supporting business hardware and software applications, including but not
limited to security cameras, in a Microsoft Windows environment

 * One year experience using basic hand and power tools, * Reading; ability to communicate effectively (verbal and written); maintain emotional control under stress, * Work with frequent interruptions; frequent standing, stooping, bending, kneeling, pushing and pulling; prolonged use of computer and repetitive hand motions; occasional lifting up to 50 pounds. Frequent ladder use above floor. Manual dexterity to complete projects in a craftsman manner; occasional exposure to inclement weather, including heat, cold, rain and snow.

## Description

Install, configure, and maintain security cameras and related software. Provide on call, telephone and e-mail support to all technology users related to hardware, software, network applications and telecom user account administration. Enter and monitor issues using the Help Desk service management system until resolution, * Safely work above the floor to install, adjust, and maintain security cameras

 * Maintain a safe work environment during installations
 * Configure and maintain security camera software
 * Safely use hand operated and powered tools
 * Maintain accurate inventory of installed hardware
 * Ensure service truck inventory and supplies are stocked
 * Assist with Parent Portal issues via email and phone
 * Answer incoming Help Desk calls, diagnose and resolve problem(s), or enter ticket into the help desk tracking system and assign appropriate support entity
 * Monitor Help Desk email and voicemail box, resolve reported problems, or enter ticket into the Help Desk
tracking system and assign appropriate support entity

 * Monitor escalated calls to ensure that resolution is achieved according to the PISD service level agreements
 * Create and maintain network/voicemail accounts as needed
 * Maintain emergency 911 calling system with current telephone locations
 * Monitor server and security camera status
 * Assist with software compatibility testing
 * Assist technical support staff with onsite upgrade/replacement and imaging process
 * Troubleshoot all types of campus-based technology hardware and software
 * Interact professionally, courteously and appropriately with all levels of district staff
 * Follow all rules, regulations, and policies of Plano ISD and follow directives from supervisor
 * Follow Technical Operations attendance/vacation policy as assigned by supervisor
 * Perform other functions that may be assigned by the Administration and/or supervisor