> Markdown version of [/jobs/ext/3545714-desktop-support-it-technician](https://www.wearedevelopers.com/jobs/ext/3545714-desktop-support-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support IT Technician - **Company:** TEKSYSTEMS INC. - **Location:** Grand Rapids, MI, United States - **Salary:** $39,520.0 - $45,760.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Ad Management, Software Applications, Computer Literacy, Desktop Computing, Issue Tracking Systems, Microsoft Office, Microsoft Operating Systems, System Center Configuration Manager, Windows PowerShell, Remote Desktop Services, Software Configuration Management, Information Technology - **Published:** October 1, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3413496440&tx=CT323THZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role Flexible in job responsibilities excited to work with and for varying departments and personnel, at times with little instruction. Not afraid to make a mistake but will accept instruction to correct them. Comfortable exploring uncharted territory (helping the dept move FORWARD). Excellent phone and interpersonal skills. This one seems obvious, but its not as common as youd think! Associates Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience. An equivalent combination of education, training and experience may be considered. Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols. Organizational skills and the ability to successfully prioritize a high-volume workload required. Must possess positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels. Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties We are looking to set up interviews as early as next week * CompTIA Certifications are desirable for this role *, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels. Top Skills Preferred Help desk, Support, Help desk support, Troubleshooting, Office 365, Active directory, Windows, Desktop, Technical support, Phone support, Ticketing system, Password reset, customer service ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Introduction to Responsible AI: Balancing Value and Risk](https://www.wearedevelopers.com/videos/1972-introduction-to-responsible-ai-balancing-value-and-risk) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)