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# IT Support Technician

- **Company:** Industrial Staffing Services Incorporated
- **Location:** Stone Mountain, GA, United States
- **Salary:** $54,080.0
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Local Security Policy, Enterprise Software Applications, Peripherals, Computer Equipment, Information Technology, User Accounts
- **Published:** October 1, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18486334?backUrl=%2Fcareer%2F18486334%2FIt-Support-Technician-Georgia-Stone-Mountain

## About the Role

* Relevant IT support, help desk, desktop support, or technical troubleshooting experience preferred.
 * Excellent customer service and communication skills.
 * General knowledge of computer hardware, software, peripherals, and PC operating systems.
 * Basic understanding of user accounts, access rights, security settings, and system groups.
 * Ability to troubleshoot routine hardware, software, network, and peripheral issues.
 * Ability to install and configure computer hardware, software, and peripherals.
 * High school diploma or equivalent combination of education and experience required.
 * Two-year degree or equivalent technical education preferred.
 * Ability to work under direct supervision and follow established procedures.
 * Ability to document technical information clearly and accurately.

Education

 * High school diploma or equivalent required.
 * Two-year degree or equivalent technical education preferred.

Work Experience

 * Relevant IT support, help desk, desktop support, or technical troubleshooting experience preferred.

## Description

The IT Support Technician provides technical support for computer systems, hardware, software, peripherals, and user accounts under direct supervision. This role performs routine troubleshooting, maintenance, installations, upgrades, and repairs while providing responsive customer service to employees. The technician also supports account administration, system documentation, vendor coordination, and basic user training., * Maintain, analyze, troubleshoot, and repair computer systems, hardware, software, and peripherals.

 * Install and configure computer hardware, software, and peripherals for new employees.
 * Install new software packages and perform software and hardware upgrades.
 * Troubleshoot routine PC, network, hardware, software, and peripheral issues.
 * Maintain user account information, access rights, security settings, and system groups.
 * Support password assignment and related account administration as needed.
 * Coordinate with hardware and software vendors for technical support and service when necessary.
 * Document technical issues, system changes, procedures, and maintenance activities.
 * Assist with the development and maintenance of system documentation and procedure manuals.
 * Facilitate or conduct training sessions for employees on software and hardware systems.
 * Provide professional and responsive customer service to end users.
 * Perform other routine IT support duties as assigned.