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# Tier II Level Systems Administration Support Services

- **Company:** LinTech Global, Inc.
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Active Directory, Data Recovery, Firmware, System Center Operations Management, System Center Configuration Manager, Password Management, Service Pack, Software Engineering, Enterprise Software Applications, Tanium Platform Expertise, Mobile Computing, 3-tier Architectures, User Accounts
- **Published:** September 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2bcfcf5e33b50dd2

## About the Role

* 4 Years of Experience
 * An IAT Level II Certification (CCNA Security, CySA+ (CSA+), GICSP, GSEC, Security + CE, CND, SSCP) is Required to Start
 * Active DoD Secret Clearance OR Current DHA Public Trust/NACLC Background Check is Required to Start

## Description

LinTech Global Inc. is recruiting for a Tier 2 Level Systems Administration Support Services to support our contract at the Defense Health Agency (DHA) DDSB based in San Antonio, TX.

 * Support the Tier 2 (Continuous Operations) 24x7 operations mission.
 * Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software.
 * Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
 * Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
 * Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects.
 * Support mobile computing and end user devices to include resetting and configuring devices.
 * Identify and troubleshoot SCCM and Tanium issues related to patches and servers.
 * Troubleshoot and resolve DAR issues.
 * Perform administrative tasks on Enterprise server and end-user clients, extend scheduled lockout condition, initiate data recovery operations, and unlock machines as
 * Install, administer, and perform password management for Enterprise software.
 * As required to resolve issues, remotely access government equipment.
 * If unable to resolve an issue, escalate to Enterprise Operations (Tier 3).
 * Provide the de-escalation path back to the MTF or lower tier.
 * Monitor enterprise assets via SCOM, Quest Suite of Tools, and other related applications.
 * Ensure core services are maintained at normal production levels with no unplanned service interruptions.
 * Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions.
 * Document and update incident(s) (via Remedy) with information relevant to the incident and/or outage.