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# Tier II Support Desk Engineer

- **Company:** ITAC
- **Location:** Irving, TX, United States
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Issue Tracking Systems, 3-tier Architectures
- **Published:** October 2, 2026
- **Apply:** https://itacsolutions.com/jobs/Job/37809/

## About the Role

* True Tier 2 skills across desktop, imaging, light networking, and systems
 * Ability to operate independently in a client-facing role without constant oversight
 * A polished, professional presence with excellent communication skills
 * A proactive, ownership-driven approach that stays calm under heavy volume
 * Reliable transportation and the ability to pass an MVR
 * MSP experience is highly desirable
 * CompTIA A+, Network+, or equivalent certifications
 * Experience supporting healthcare or regulated environments
 * Familiarity with ConnectWise PSA or similar ticketing system

## Description

Are you the go-to IT problem solver who thrives on owning the fix and being the trusted face of technology for the people you support? Our client, a fast-growing managed IT provider, is looking for a Support Desk Engineer to serve as the dedicated onsite Tier II resource for one of its biggest clients in the Irving/Dallas area. This is an opportunity to step into a brand-new role where your expertise directly keeps a major organization's operations running smoothly every day., * Serve as the dedicated onsite Tier 2 engineer for a major client

 * Resolve escalated desktop and remote support issues
 * Handle imaging, light networking, and systems troubleshooting
 * Travel between client locations across the local market as needed
 * Own tickets from intake through resolution in ConnectWise PSA
 * Document solutions and strengthen the knowledge base
 * Collaborate with Tier 3 engineers and technical account managers


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