> Markdown version of [/jobs/ext/3548117-support-technician](https://www.wearedevelopers.com/jobs/ext/3548117-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician - **Company:** IM3 Inc. - **Location:** Vancouver, WA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Office - **Published:** October 1, 2026 - **Apply:** https://www.juju.com/job/16_7be2a412 ## About the Role * High school graduate or equivalent. * 2+ years of customer service experience. * Clear written and verbal communication skills. * Self-motivated, requiring minimal supervision. * Good attendance and punctuality. * Strong mechanical aptitude. * Adaptability, initiative, flexibility, and critical thinking skills. * Attention to detail and consistent focus - we build quality equipment, and it shows in the work. Preferred * Production experience, ideally in the precision equipment industry. * Familiarity with Microsoft Office (Word/Excel/Outlook) and Microsoft 365. * Machinist experience helpful. * Small equipment or electrical repair experience. * Phone support or call center experience., * Teamwork - balances team and individual responsibilities, stays open to others' views, gives and welcomes feedback, and supports the team's success. * Professionalism - tactful with others, composed under pressure, respectful regardless of status, and accountable for your own actions. * Quality - accurate and thorough, always looking for ways to improve, and responsive to feedback. * Quantity - meets productivity standards and completes work in a timely, efficient manner. * Safety and Security - follows safety procedures, reports unsafe conditions, and uses equipment properly. * Adaptability - adjusts to change, manages competing demands, and handles the unexpected. * Attendance/Punctuality - consistent, on time, and reliable for meetings and coverage. PHYSICAL DEMANDS & WORK ENVIRONMENT * Occasionally required to stand, walk, climb, balance, bend, stoop, kneel, or crawl. * Continually required to sit. * Continually required to use hand and finger dexterity. * Continually required to talk or hear. * Continually uses visual acuity to operate equipment, read technical information, and/or use a keyboard. * Occasionally required to lift, push, or carry items up to 50 pounds. ## Description As our Support Technician, you'll provide courteous, expert phone assistance that keeps existing customers happy and helps win new ones. You'll specialize in veterinary dental equipment - diagnosing issues, evaluating and repairing equipment, and installing software for x-ray systems. You'll also support users through procedures, provide remote troubleshooting, and recommend upgrades or products that improve their experience. WHAT YOU'LL DO * Provide product support and top-notch customer service, upholding company standards for communication, service quality, and thorough ticket documentation. * Answer support calls and emails for all equipment and software. * Monitor parts inventory to ensure adequate stock. * Prepare parts orders for shipping. * Install new equipment software remotely. * Perform maintenance and repairs on customer equipment. * Maintain good housekeeping in all workspaces and assist with office organization projects as needed. * Take on additional tasks assigned by Support Managers. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [The Billion Dollar Machine: First Time Right.](https://www.wearedevelopers.com/videos/393-the-billion-dollar-machine-first-time-right) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)