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# IT Support Engineer

- **Company:** The Server
- **Location:** New Orleans, LA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Windows, Active Directory, Software Applications, Cyber Security, Microsoft Desktop Optimization Pack, Monitoring of Systems, Windows Search, Network Diagnostics, Routing, Password Management, Windows Desktop, Wireless Networks, Firewalls (Computer Science), Computer Equipment
- **Published:** October 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc3b60075987d64f

## About the Role

* Associate's degree (AA/AS) or Bachelor degree (BA/BS) in computer-related field
 * Microsoft Windows Desktop OS Certifications
 * Microsoft 365 Certifications
 * CompTIA A+ Certification
 * Microsoft Windows Exams related to Windows desktop OS, 365, Security, and Networking
 * 3+ years Microsoft desktop OS implementation and support
 * 3+ years network firewall, wireless network, routing, and switch network diagnostics and troubleshooting
 * Qualified to work within the US
 * Driver's license
 * Light to medium lifting capabilities

DESIRED QUALIFICATIONS AND EXPERIENCE

 * Microsoft Active Directory / EntraID
 * Prior experience working at an MSP

## Description

The technician will help remotely solve problems with computer hardware, software applications, networks, cybersecurity, mobile devices, and IP phones. The technician will receive and process incidents and requests in the form of tickets and phone calls from client end-users. The technician will provide desk-side support or handle on-site escalations.

The technician will assist in password management, computer setups, operating system configurations, mobile device configurations, and application installations. The technician will triage, classify, and address cybersecurity events.

As part of our support desk team, the technician will use leading-edge management and monitoring tools to provide secure, resilient, and highly available solutions. The engineer will coordinate and assist other engineers with ticket escalations.

Qualities we need in you - our 5 Ps:

Personability: our people are personable and empathetic to our clients and to each other.

Purpose: we commit to creative problem-solving and delivering long-term solutions rather than quick fixes.

Professionalism: we promote a culture of teamwork and compassion.

Pliability: adaptability is key when working in the IT industry. We emphasize flexibility of mind and a willingness to explore new ideas.

Prestige: we endeavor to be the best in the industry through integrity, conscientiousness, and high standards., * Diagnose, troubleshoot, and resolve assigned support incidents and requests

 * Perform operating system and application installations, upgrades, and support
 * Use software diagnostics, monitoring tools, screen sharing, and verbal communication to assist client-users
 * Triage and route reported incidents to other support teams
 * Contact vendors for client end-users to gain support for non-covered incidents