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# IT Support Technician

- **Company:** BHSN ADMINISTRATION
- **Location:** Queensbury, NY, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Databases, Crystal Reports (Reporting Software), Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Microsoft Software, Software Engineering, Software Systems, Internet Protocol Telephony, Information Technology, Cisco
- **Published:** September 30, 2026
- **Apply:** https://www.juju.com/job/16_fb908d4a3

## About the Role

* High school diploma or GED required
 * Technical/vocational training in Information Technology or related field required
 * Associate's degree or higher in IT/Computer Science preferred
 * Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred
 * 1-2 years of client-facing help desk/IT support experience
 * Experience with Office 365, Active Directory, networking, and RMM tools a plus
 * Strong troubleshooting skills and ability to explain tech solutions clearly to end users
 * Excellent communication, time management, and organizational skills
 * Problem-solving mindset with a passion for lifelong learning
 * Valid NYS driver's license and reliable transportation required

## Description

As an IT Support Technician, you'll be the frontline of technology support across our organization-providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You'll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.

Work Schedule & Location:

 * Full-time, Monday - Friday, 8:00AM to 4:00PM
 * Occasional after-hours/on-call support rotation

What You'll Do:

 * Provide Tier 1 helpdesk support via phone, email, and ticketing system
 * Support PC setups, printer troubleshooting, and VOIP telecommunication systems
 * Respond to user inquiries and resolve hardware/software issues
 * Train end-users individually or in groups on software and hardware use
 * Maintain and update software systems, databases, and reports
 * Monitor system performance and complete routine maintenance tasks
 * Support remote troubleshooting and escalate unresolved issues
 * Assist in IT asset inventory and management
 * Create and manage accounts in Active Directory and Microsoft 365
 * Develop and maintain documentation and training materials
 * Contribute to enterprise-wide projects and quality improvement efforts
 * Create reports using Crystal Reports as needed
 * Participate in on-call rotation and occasional off-hours work for system maintenance
 * Other duties as assigned


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