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# Desktop Support Technicians

- **Company:** Everforth Apex
- **Location:** Phoenix, AZ, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, User Authentication, Multi-Factor Authentication, Password Management
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/c54f3d4b-80e1-46cf-af4b-57fb9667ce12

## About the Role

* Experience in Desktop Support, Deskside Support, IT Support, or Tier 2 Support roles.
 * Strong customer service and communication skills.
 * Experience supporting Microsoft Authenticator, MFA, password management, or authentication-related technologies.
 * Ability to follow documented processes and troubleshooting scripts.
 * Comfortable supporting Windows, Android, and iOS devices.
 * Ability to work in a fast-paced environment supporting large volumes of end users.
 * Reliable transportation and willingness to travel to various sites throughout the Phoenix area as needed.

## Description

We're seeking several customer-focused Desktop Support Technicians to support a large-scale enterprise authentication modernization initiative. This team will play a critical role in helping thousands of end users transition to Passkey and Multi-Factor Authentication (MFA) technologies.

This is an excellent opportunity for IT support professionals who enjoy working directly with users, troubleshooting device-related issues, and providing a high-touch support experience during a major technology deployment.

What You'll Do

 * Assist users with Passkey, Microsoft Authenticator, and MFA enrollment activities.
 * Verify user identities and guide users through registration and authentication setup.
 * Provide onsite, walk-up, and scheduled support during deployment events.
 * Troubleshoot authentication failures, enrollment errors, device registration issues, and account access challenges.
 * Support users across Windows, iOS, Android, and other approved platforms.
 * Educate users on Passkey authentication, MFA best practices, and new login procedures.
 * Document support activities, issues, and resolution outcomes.
 * Escalate complex technical problems when necessary.
 * Assist with scheduling, deployment coordination, and user communications.
 * Maintain migration tracking and confirm successful user onboarding.