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# Technical Program Director - Assisted Channels

- **Company:** Banco Santander, S.A.
- **Location:** Madrid, Spain
- **Salary:** €70,000.0 - €90,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Data Analysis, Information Technology
- **Published:** June 12, 2026
- **Apply:** https://www.jobleads.com/job/e974b47b3cac54f686cb4c906a14bde7d

## About the Role

Applicants should have a Bachelor's degree in Computer Science or a related field, combined with proven experience in program technology leadership within the banking sector. Strong project management skills and an analytical mindset are essential for this role., * Proven experience in program technology leadership for the banking sector.

 * Strong project management skills in fast-paced environments.
 * Excellent communication to engage with technical and non-technical stakeholders., Program technology leadership
Project management
Communication skills
Agile methodology
Data analysis
Budgeting, * Bachelor's degree in Computer Science, Information Technology, or related field are desirable.

 * Proven experience in program technology leadership for banking sector related with assisted channels (call center, branch, retail, etc.).
 * Strong project management skills and ability to meet deadlines in a fast-paced environment.
 * Excellent communication skills to interact with both technical and non-technical stakeholders.
 * Strategic thinker with a proactive and solution-oriented approach.
 * Previous experience working under agile methodology.
 * Excellent knowledge of performance evaluation techniques and key metrics.
 * Outstanding knowledge of data analysis, reporting and budgeting.
 * An analytical mindset with great problem-solving abilities.

## Description

BANCO SANTANDER is looking for a Technical Program Director to lead our Assisted Channels transformation. The ideal candidate will manage programs, coordinate with stakeholders, and oversee the integration of advanced technologies in our operations., * Manage and coordinate programs focused on assisted channels transformation.

 * Monitor project activities and timelines, reporting progress.
 * Collaborate with stakeholders to manage expectations., * Manage and coordinate programs focused on assisted channels transformation, to address the bank's requirements and customers' needs.
 * Monitor all project activities and timelines, reporting progress and identifying potential delays.
 * Collaborate with all stakeholders within the infrastructure, operations and end-user technology teams and the bank domains to manage expectations and ensure smooth delivery.
 * Create and maintain all required project documentation.
 * Maintain a constant assessment of project risks, contributing to the development of mitigation strategies and ensuring the tracking and managing of raid logs.
 * Ensure all project deliverables meet established quality standards by following quality control processes.
 * Work closely with the Software Director of the program fostering collaboration with the team involved and ensuring successful project delivery.
 * Oversee the integration of cutting-edge technologies to enhance program efficiency and effectiveness.
 * Manage the program's tech budget, ensuring cost-effectiveness and optimal resource allocation.


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