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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** Aspen Skiing Company - **Location:** Aspen, CO, United States - **Experience:** Experienced - **Salary:** $56,160.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Vision, Confluence, Software as a Service, Cloud Computing, Cyber Security, Issue Tracking Systems, Microsoft Office, Networking Basics, Office Suite, Salesforce.Com, Wi-Fi Technology, Peripherals, Information Technology, User Accounts - **Published:** September 30, 2026 - **Apply:** https://www.builtincolorado.com/job/it-support-specialist/11424456?handler=ApplyRedirect ## About the Role Education & Experience Requirements * High School Diploma or equivalent required * Professional computer experience required * A valid driver's license Knowledge, Skills & Abilities * Proficient knowledge of Microsoft Office applications * Knowledge of Windows 11 operating systems required * Strong troubleshooting skills and both hardware and software * Proficiency in troubleshooting, disassembling and repairing PC's and peripherals required * Proficiency with Microsoft Office * Proficient knowledge of WiFi and networking basics * Experience with Help Desk Institute (HDI) Certifications, A+ Certifications * Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS) * Ability to work with and build relationships with employees at all levels throughout the Company * Ability to engage with internal customers in a positive and helpful manner * Ability to work independently with minimal supervision * Attention to detail, * Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required * Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces * Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50), Supports enterprise sales teams with Falcon Flex deal structuring, policy compliance, approval workflows, lifecycle management, financial modeling, and non-standard transaction reviews. Partners with Sales, Finance, Legal, Operations, and Alliance teams to evaluate commercial terms, margins, risks, and governance. Communicates deal recommendations and status while identifying process improvements and enhancing Salesforce CPQ workflows. Requires strong SaaS economics knowledge, analytical judgment, cross-functional collaboration, and experience using AI to improve business processes. Top Skills: AISalesforce CpqSalesforce CRM ## Description Provides Tier 1 IT support by answering help desk calls, troubleshooting hardware and software issues, documenting tickets, managing user accounts, deploying PCs with Intune, replacing faulty or leased equipment, and handling warranty issues. The role supports employees across retail, rental, ski school, ticketing, and office applications, escalating unresolved problems or performing on-site repairs. Strong customer service, hardware repair, Windows, Microsoft Office, networking, and independent problem-solving skills are required., The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services., * Answer Help Desk Calls * Troubleshoot a variety of hardware and software problems either over the phone or in person * Record all calls in ticket tracking system * Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications * Replace faulty hardware * Create\manage user accounts * Deal with warranty issues * Use inTune for PC deployments * Replace leased assets under a deadline * Other duties as assigned, Provide escalated IT support across endpoints, identity, Microsoft 365, networking, security, collaboration tools, and conference-room AV. Manage user accounts, device provisioning, assets, licenses, tickets, documentation, training, and incident response. Build PowerShell and Microsoft Graph automations, troubleshoot recurring issues, support technology rollouts, and mentor technicians. The role requires advanced Windows and macOS support, Intune and Kandji expertise, strong communication, and 4-6 years of relevant experience. Top Skills: AndroidApple AcmtApple AcspAutopilotBitlockerComptia A+Comptia Network+Comptia Security+CrowdstrikeDhcpDnsEntra IdExchange OnlineFilevaultiOSItil 4Jira Service ManagementKandjiLanmacOSMdmMicrosoft 365Microsoft DefenderMicrosoft Graph ApiMicrosoft IntuneMicrosoft Md-102Microsoft Ms-900OnedrivePower AutomatePowershellScimSharepoint OnlineSlackSsoTcp/IpVpnWi-FiWindowsZoomZoom Rooms CrowdStrike Consultant 2 Hours Ago Remote or Hybrid USA 110K-160K Annually Senior level 110K-160K Annually Senior level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Supports Falcon Flex deal structures across the Americas Enterprise Sales organization. Reviews deal requests, manages approval workflows, ensures policy and revenue compliance, evaluates commercial terms through financial modeling, and coordinates with Sales, Finance, Legal, Operations, and partners. The role also communicates deal risks and recommendations, manages the deal lifecycle, supports non-standard transactions, and improves processes and systems in Salesforce CPQ. Top Skills: Ai TechnologiesSalesforce CpqSalesforce CRM, CrowdStrike