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# Hardware Field Technian

- **Company:** Netfor, Inc.
- **Location:** Indianapolis, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Microsoft Desktop Optimization Pack, Networking Basics, Remote Desktop Services
- **Published:** September 30, 2026
- **Apply:** https://www.careerjet.com/jobad/us6398bf52ec544b1dba497dc3b7c2c2bf

## About the Role

* Associate's or Bachelor's degree in IT or a related field, or equivalent experience.

Knowledge, Skills, and Abilities

 * Excellent time management and prioritization skills.
 * Ability to work independently.
 * Ability to problem-solve and troubleshoot issues with or without documentation, escalating appropriately.
 * Excellent communication and customer service skills.
 * Self-motivated, with the ability to learn new things independently in support of the role.
 * Strong attention to detail.
 * Ability to manage and audit in-office IT inventory and identify ordering needs.
 * Ability to identify documentation needs and take ownership of creating documentation.
 * Ability to prioritize tasks based on service desk and customer needs.

Computer Skills

 * Experience imaging computers.
 * Microsoft Windows and macOS support experience.
 * General IT desktop support skills.
 * Basic knowledge of Active Directory and Microsoft 365.
 * Telephony support experience (preferred).
 * Mobile device management (MDM) support experience (preferred).
 * Basic networking experience (preferred).

Licenses and Certifications

 * CompTIA A+ and/or Network+ (preferred).
 * Microsoft desktop-related certifications (preferred).

## Description

* Image and ship laptops/desktops to teammates.
 * Manage all IT inventory at the Marathon Health Indianapolis location, including:

 * Maintaining appropriate inventory levels.
 * Auditing inventory for accuracy.
 * Shipping and receiving inventory.
 * Following up with users to ensure timely equipment return.
 * Provide general in-person and remote desktop support, including user setups and troubleshooting.
 * Provide audio-visual support for meeting rooms.
 * Manage tickets to ensure timely resolution and appropriate escalation.
 * Follow and maintain technical documentation related to the role.
 * Deliver excellent customer service to in-office executives and remote employees.
 * Adhere to security, HIPAA, and other IT policies.