> Markdown version of [/jobs/ext/3550701-technical-customer-support-us-remote](https://www.wearedevelopers.com/jobs/ext/3550701-technical-customer-support-us-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support (US Remote) - **Company:** Motorola Solutions, Inc. - **Location:** Verona, NJ, United States (Remote available) - **Experience:** Expert - **Salary:** $90,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Suite, Databases, Relational Databases, Database Queries, Web Portals, Microsoft SQL Server, Network Architecture, Product Software Implementation Methods, Software Systems, Load Balancing, Database Performance, Fortinet - **Published:** September 30, 2026 - **Apply:** https://www.careerjet.com/job/usd0c64e1bde69359867e3dbec600b23a2/eaa ## About the Role ***The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.*** At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly., * Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms * Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls * Deep knowledge of relational database query writing, optimization, and SQL Server indexing ## Description Customer Implementation & Support * Configure and support complex hardware and software systems deployed in public safety customer environments * Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism * Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions System Diagnosis & Optimization * Troubleshoot and analyze intricate system-level software, networking, and third-party components * Identify root causes of application failures and implement corrective measures to prevent recurrences * Maintain continuous operational availability of local and remote customer implementations Technical Collaboration * Work effectively as a self-directed technical resource and as a highly collaborative team member * Share domain knowledge regarding application behavior and database performance with internal engineering groups * Participate in a rotational off-hours on-call schedule to support emergency system restoration, * Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments * Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks * Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules Professional Experience * Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues * Client Engagement to represent the organization and manage customer relationships with high professionalism * On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues, Position Purpose: Identify opportunities, build client relationships, and support long-term growth within a defined territory. Focus on expanding the commercial customer base, ac… + 2 months ago