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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support & Maintenance Engineer - **Company:** Propertyvalue Pacific Consultancy Services - **Location:** Frisco, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Application Performance Management, Microsoft Azure, Batch Processing, Software as a Service, Cloud Computing, Databases, Continuous Integration, Middleware, Monitoring of Systems, Java Database Connectivity, Python (Programming Language), PostgreSQL, Microsoft SQL Server, Routing, OAuth, OpenShift, Performance Tuning, Windows PowerShell, Queueing Systems, Release Management, JSON Web Token, Security Assertion Markup Language (SAML), Shell Script, Systems Integration, Management of Software Versions, Web Services, Google Cloud, Istio, System Availability, Software Troubleshooting, Apigee, Containerization, Enterprise Integration, Integration Frameworks, Api Gateway, Api Management, Microservices - **Published:** September 30, 2026 - **Apply:** https://www.dice.com/job-detail/8e6834c8-3a54-4335-9970-ee30bdc9c724 ## About the Role API Management Platforms (Experience with): * Apigee * Azure API Management * API Gateway Solutions Cloud Platforms (Exposure to one or more): * Microsoft Azure * AWS * Google Cloud Platform Scripting & Automation * Shell Scripting * PowerShell * Python * Java Database Knowledge * SQL Server * PostgreSQL Basic Qualifications: (what are the skills required to this job with minimum years of experience on each) * 5+ years of Application Support and Maintenance experience. * 3+ years Integration Platforms. * 5+Years of Experience managing enterprise API ecosystems. * 5+Years of experience in Strong troubleshooting and analytical skills. * 5+Years of experience in production operations and 24x7 support environments. * Understanding of ITIL Service Management practices., * Experience supporting microservices-based architectures. * Knowledge of service mesh technologies such as Istio. * Experience with healthcare, retail, financial services, or manufacturing integrations., * Strong communication and stakeholder management skills. * Ability to work effectively in global teams. * Strong problem-solving and analytical mindset. * Ability to manage multiple priorities in a fast-paced environment. * Excellent documentation and knowledge-sharing capabilities. * Customer-focused approach with strong ownership and accountability. ## Description We are seeking an experienced Application Support & Maintenance Engineer (L2/L3) with strong expertise and Integration Services. The candidate will be responsible for providing production support, maintenance, monitoring, troubleshooting, and continuous improvement of integration platforms, APIs, middleware services, and containerized applications. This role requires hands-on experience supporting enterprise integration ecosystems, ensuring high availability, performance, security, and reliability of business-critical interfaces and services. The candidate will work closely with application, infrastructure, cloud, database, security, and business teams to support a 24x7 production environment. Day to Day job Duties: (what this person will do on a daily/weekly basis) Application Support & Incident Management * Provide L2/L3 production support for ESB, API integration, and OpenShift-hosted applications. * Monitor integration services, APIs, message queues, and middleware components. * Analyze and resolve incidents, service requests, and production issues within SLA commitments. * Perform root cause analysis (RCA) and implement preventive measures for recurring issues. * Coordinate with development, infrastructure, cloud, database, and business teams during major incidents. * Support critical business interfaces and ensure uninterrupted application availability. ESB & Integration Support * Support enterprise integration platforms and middleware services. * Monitor and troubleshoot message flows, service orchestration, routing, transformations, and connectivity issues. * Diagnose integration failures across applications, databases, third-party systems, SaaS platforms, and APIs. * Support interface reprocessing, message retries, and failure recovery procedures. * Ensure successful execution of scheduled integration workflows and batch processes. * Work with vendors and application teams to resolve integration-related issues. API Support & Management * Monitor API performance, availability, response times, and error rates. * Troubleshoot REST and SOAP API integrations. * Support API Gateway configurations, security policies, throttling, and access controls. * Analyze API logs and transaction traces for issue diagnosis. * Manage API lifecycle activities including deployments, versioning, and decommissioning. * Support API authentication mechanisms including OAuth, JWT, SAML, and API Keys. OpenShift Platform Support * Support containerized applications deployed on Red Hat OpenShift. * Monitor OpenShift clusters, pods, namespaces, routes, and application health. * Troubleshoot container failures, deployment issues, and platform-related incidents. * Support application deployments, rollbacks, scaling activities, and platform upgrades. * Collaborate with platform engineering teams for capacity planning and performance optimization. * Ensure compliance with security and operational standards. Change & Release Management * Participate in release planning, deployment validation, and production readiness reviews. * Support CI/CD deployment activities in production and non-production environments. * Implement approved changes following organizational change management processes. * Conduct post-deployment validation and rollback support when required. Monitoring & Operations * Proactively monitor applications, middleware services, APIs, and platform health. * Configure alerts, dashboards, and operational monitoring tools. * Ensure integration SLAs and business availability requirements are consistently met. * Support performance tuning and capacity planning activities. Documentation & Compliance * Maintain runbooks, operational procedures, and knowledge articles. * Document integration architectures, interface dependencies, and troubleshooting procedures. * Ensure adherence to ITIL Incident, Problem, Change, and Release Management processes. * Support audit, security, and compliance requirements. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Rate-limiting using eBPF and Istio: How to protect your SaaS customers from themselves](https://www.wearedevelopers.com/videos/100220-rate-limiting-using-ebpf-and-istio-how-to-protect-your-saas-customers-from-themselves) - [Get started with securing your cloud-native Java microservices applications](https://www.wearedevelopers.com/videos/123-get-started-with-securing-your-cloud-native-java-microservices-applications) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)