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# Cloud Production Support Engineer

- **Company:** FalconSmartIT
- **Location:** Phoenix, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Confluence, Continuous Integration, Identity and Access Management, Network Security, Network Connections, Routing, Oracle (Applications), Cloud Services, Cloud Platform System, Delivery Pipeline, Firewalls (Computer Science), Oracle Analytics Cloud, Splunk, Dynatrace, Airtable, Servicenow
- **Published:** September 30, 2026
- **Apply:** https://jobs-us.falconsmartit.com/apply/job/detail?jid=11132766&cpid=1113&uid=153510&src=jobpost

## About the Role

* Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.
 * Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.
 * CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.
 * Process Management: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).
 * Oracle; Production Support; GCP;OAS (Oracle Analytical Service)GCP, AWSDyna Trace, SplunkJira, Rally, Clarity Confluence, Airtable



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