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# IT Support professional

- **Company:** NSGS, INC.
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Azure Active Directory, Wi-Fi Technology, Office365, Microsoft InTune, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.thejobnetwork.com/job/31248338-42db-4a8e-96ae-4bd250c935c9/it-helpdesk-technician

## About the Role

* Customer Support / End User Support
 * Active Directory
 * Exchange
 * Intune
 * Windows PC troubleshooting
 * Microsoft 365 support
 * Strong communication and customer service skills

Preferred Experience

 * Help Desk or Desktop Support environment
 * ServiceNow or similar ticketing system
 * Azure AD exposure
 * Basic networking knowledge (VPN, Wi-Fi, DNS)
 * Hardware deployment and support
 * Mobile device support, * 1-3+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
 * Experience supporting Microsoft environments.
 * Strong troubleshooting capability combined with excellent customer service skills.
 * Comfortable working onsite and interacting directly with end users.
 * Experience with AD, Exchange, Intune, and Windows support

## Description

Seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware, software, device, and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk, Service Desk, or Desktop Support experience supporting Windows environments and Microsoft technologies., * Provide technical support via tickets, phone, Teams, and walk-up support.

 * Troubleshoot Windows hardware and software issues.
 * Support Microsoft 365 applications including Outlook and Teams.
 * Perform Active Directory account administration and user access support.
 * Support Exchange mailbox issues.
 * Assist with Intune-managed devices and endpoint troubleshooting.
 * Document incidents and resolutions within the ticketing system.
 * Deliver excellent customer service to internal users.