> Markdown version of [/jobs/ext/3552117-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/3552117-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Turbine Technologies, Inc. - **Location:** South, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Proprietary Software, SQL Databases, Computer Equipment, Information Technology, Laptops, Windows Client, User Accounts - **Published:** October 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18509741?backUrl=%2Fcareer%2F18509741%2FIt-Support-Specialist-Ii-Oklahoma-Bristow ## About the Role Ability to write and maintain SQL reports preferred. Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills. Maintain sensitive and confidential information as required by company and government requirements. Communicate and interact effectively with peers, supervisors, and public, including maintaining respect for others, and following company policies. Have a willingness and ability to learn and utilize company technology for company required purposes, including, for example training, reviewing, and signing policies and procedures, benefits enrollment, and changes, and more. Ability to read, understand, and follow instructions. Ability to work in a fast paced environment. Ability to maintain knowledge, skills, and abilities as it pertains to your job., Bacheloris degree and minimum of 2 years of related experience; or applicable certifications with a minimum of 4 years of related experience in lieu of degree. Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFPis/printers. Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues. Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred., Ability to stand and sit for long periods of time. Ability to perform repetitive motion (keyboarding, mouse, phones). Ability to lift up to 10 lbs. ## Description Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity. Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment. Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests. Ensures priority support to senior leadership, including deadline driven or after-hours support as needed. Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues. Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests. Monitor queue regularly and dispense tickets to the applicable department or resource. Resolve assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role. Manage user accounts, shared resources, and group memberships. May support multiple segments within the organization and builds on technical knowledge in those sectors. May provide access and connectivity support to external customers as needed. Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue. Supports and maintains open, professional, and effective relationships with leadership, user community, and peers. Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures. Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process. 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