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# Desktop support-Windows operating system

- **Company:** NTT DATA Corporation
- **Location:** Warren, OH, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Network Troubleshooting, Software Engineering, Tablet Computers, Laptops
- **Published:** October 2, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1435735000/?locale=en_US

## About the Role

* 3+ years' experience desktop and/or deskside experience

 * Ability to physically perform general office requirements (ability to lift 50lbs)

Highly Preferred Skills

 * Reliable personal transportation (Automobile)
 * Undergraduate degree or some college coursework preferred
 * Strong knowledge of Windows operating system environment
 * Solid client service skill
 * A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
 * Ability to physically perform general office requirements
 * Must be able to perform essential responsibilities with or without reasonable accommodations
 * Travel will be minimal and on an exception basis only

## Description

We are currently seeking a Desktop support-Windows operating system to join our team in Warren, Ohio (US-OH), United States (US).

This is a full time on-site role located at our client office. Only local candidates will be considered.

Role Responsibilities

 * Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
 * Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
 * Diagnose and resolve software issues, operating system issues, and network issues
 * Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
 * Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
 * Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes