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# Technical Support Engineer - Cloud & Hosting (UK)

- **Company:** AssetWorks, LLC
- **Location:** Berwyn, PA, United States
- **Contract:** Permanent contract
- **Skills:** Application Integration Architecture, Microsoft Azure, Batch Processing, Software as a Service, Cloud Computing, Databases, Infrastructure as a Service (IaaS), Microsoft SQL Server, Platform as a Service (PAAS), Software Troubleshooting, Zendesk, Data Pipelines
- **Published:** October 2, 2026
- **Apply:** https://wd3.myworkdaysite.com/recruiting/volarisgroup/AssetWorks/job/United-States---Berwyn-PA/Technical-Support-Engineer---Cloud---Hosting--UK-_R69433-1

## About the Role

* Strong experience with Microsoft Azure (IaaS/PaaS)
 * Solid understanding of SQL Server and database management
 * Experience supporting hosted/SaaS applications
 * Ability to diagnose performance issues and system errors
 * Familiarity with incident management tools (e.g., Zendesk or similar)
 * Strong troubleshooting and analytical skills, * Experience with enterprise asset management or fleet management systems
 * Knowledge of application integrations and data pipelines
 * Exposure to ITIL practices or structured support environments

Key Competencies:

 * Strong communication skills (customer-facing)
 * Ability to work independently in a remote environment
 * Collaboration across global teams (US/UK coordination)

## Description

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents., * Provide advanced technical support for cloud-hosted applications (Azure environment)

 * Troubleshoot issues related to:
 + Database refreshes and upgrades
 + Application errors in test and production environments
 + Batch processing and performance degradation
 * Collaborate with Hosting and Infrastructure teams to resolve escalations
 * Analyze recurring issues and recommend long-term solutions
 * Support customer environments including testing and production systems
 * Document solutions and contribute to knowledge base articles