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# Desktop Support Engineer

- **Company:** Kforce Inc.
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** IBM OS/2 (Software), Antivirus Softwares, Backup Devices, Microsoft Outlook, Multi-Factor Authentication, Issue Tracking Systems, Microsoft Office, ServiceNow IT Service Management, Hardware Testing, Patch Management, Cisco, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/5c8b340c-7c3d-4345-a52c-dc3cb3b2d7ed

## About the Role

* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
 * Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS
 * Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
 * Previous experience working in ServiceNow (a plus) ticketing system or similar
 * Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
 * Strong customer communication and service skills
 * Knowledge of two factor authentication
 * Must be able to work independently in a fast pace high profile environment
 * Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed

## Description

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Charlotte, NC., * Configure, install, and test hardware components, hardware deployment replacements

 * Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
 * Providing cross-divisional troubleshooting by updating and maintaining tickets
 * Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality
 * Utilize Wells utilities to troubleshoot end-user machine functionality
 * Documenting service events accurately in work orders and ticketing systems


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