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# Technology Architect | Network | Contact Center Communication Protocols

- **Company:** Ipolarity LLC
- **Location:** Richardson, TX, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Communications Protocols, Scrum Methodology
- **Published:** October 2, 2026
- **Apply:** https://www.careerjet.com/jobad/usc3a703df1ccbcdffd26e55beca228c51

## About the Role

Experience: 15+ years in project/program management, with at least 10 years in contact center or customer experience programs.
PMP or Agile/Scrum certification is a plus.

## Description

Role: Technical Project Manager Contact Center Programs
Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.
Client SHTP
Brightspeed
1120 South Tryon Street, Charlotte, North Carolina,28203, USA