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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Design Manager - **Company:** Air Express International USA, Inc. - **Location:** Hebron, KY, United States - **Experience:** Expert - **Salary:** $105,682.0 - $140,910.0 - **Contract:** Permanent contract - **Skills:** Systems Integration, Strategies of Testing, GXP - **Published:** October 2, 2026 - **Apply:** https://www.careerjet.com/job/usc46af7712b62980832e71fb46dd299ce/eaa ## About the Role * Bachelor's degree in Supply Chain Management, Logistics, Life Sciences, Business Administration, Engineering, or related discipline. * Master's degree (MBA or equivalent) preferred. * 5+ years of progressive experience in Life Sciences & Healthcare logistics, supply chain management, or solution design. * Minimum 5 years of leadership experience managing teams within a matrix organization. * Extensive experience designing complex global logistics solutions for pharmaceutical and healthcare customers. * Strong knowledge of GDP, GxP, IATA, regulatory compliance, cold chain logistics, and quality management systems. * Demonstrated success leading strategic customer pursuits and complex solution implementations. * Proven experience managing executive-level customer relationships. * Strong commercial acumen with extensive experience in pricing strategy, financial modeling, investment analysis, and P&L management. Knowledge & Skills * Executive leadership and strategic planning * Life Sciences & Healthcare supply chain expertise * Enterprise solution architecture and design * Financial planning, business case development, and investment analysis * Pricing governance and profitability management * Executive stakeholder engagement * Organizational leadership and talent development * Cross-functional leadership within global matrix organizations * Change management and business transformation * Contract negotiations and commercial strategy * Risk management and regulatory compliance * Project portfolio governance * Strong executive presentation and communication skills * Advanced analytical and decision-making capabilities ## Description We have an exciting opportunity for a Solutions Design Manager for our AFR Team. This role is responsible for leading the strategic design, governance, and execution of end-to-end logistics solutions for DHL's global and regional Life Sciences & Healthcare customers. This role provides executive leadership for solution design, pricing strategy, operational excellence, and innovation while ensuring compliance with global regulatory standards, including GxP and GDP., * Develop and execute the regional Life Sciences & Healthcare Solution Design strategy aligned with DHL's overall business objectives and growth plans. * Establish long-term solution design capabilities that differentiate DHL in the pharmaceutical and healthcare logistics market. * Serve as the senior subject matter expert for Life Sciences & Healthcare solution design, cold chain logistics, regulatory compliance, and operational excellence. * Lead strategic initiatives that improve profitability, customer experience, scalability, and operational efficiency. * Drive innovation by identifying emerging technologies, digital capabilities, automation opportunities, and new service offerings within Life Sciences logistics. Commercial Leadership * Partner with Commercial Leadership to develop growth strategies for strategic and multinational Life Sciences customers. * Lead complex customer pursuits by developing innovative and differentiated logistics solutions that maximize customer value and financial performance. * Provide executive leadership during customer presentations, solution workshops, and strategic business reviews. * Support contract negotiations by balancing commercial competitiveness with operational feasibility and profitability. * Drive pricing governance and ensure consistency in financial assumptions, investment decisions, and solution profitability. Solution Design & Governance * Provide executive oversight of end-to-end solution design activities across Air Freight, Ocean Freight, Customs, Warehousing, and Integrated Logistics services. * Establish governance, methodologies, standards, and best practices for solution design across the organization. * Ensure all solution designs incorporate operational excellence, quality requirements, regulatory compliance, systems integration, risk mitigation, and financial performance. * Lead investment evaluations and business case development for new customer opportunities and strategic initiatives. * Oversee development of operating models, implementation strategies, validation plans, and transition frameworks for complex customer implementations. Financial & Business Management * Own solution profitability by overseeing pricing strategy, cost modeling, financial analysis, and investment recommendations. * Lead development of business cases, customer P&L models, capital investment requests, and return-on-investment analyses. * Monitor solution performance against financial and operational KPIs while driving continuous improvement initiatives. * Identify opportunities to optimize costs while maintaining service excellence and regulatory compliance. * Support annual planning, forecasting, and strategic investment decisions for the LSHC portfolio. Operational Excellence & Compliance * Ensure all solutions meet applicable regulatory requirements including GxP, GDP, IATA, and customer-specific quality standards. * Partner with Quality and Operations leadership to develop validation strategies, quality frameworks, and compliance governance. * Sponsor continuous improvement initiatives that enhance operational efficiency, customer satisfaction, and quality performance. * Drive standardization of processes, documentation, implementation methodologies, and operational toolkits across the LSHC business. Leadership & Organizational Development * Lead, mentor, and develop Solution Design Managers and Solution Engineers while building a high-performing organization. * Establish performance objectives, succession planning, and talent development strategies for the Solution Design function. * Foster a culture of collaboration, innovation, accountability, and continuous improvement. * Lead cross-functional teams supporting strategic customer implementations and business transformation initiatives. Stakeholder Management * Build strong relationships with regional and global business leaders, customers, strategic partners, and regulatory stakeholders. * Represent DHL at executive customer meetings, industry conferences, and Life Sciences forums. * Influence senior leadership regarding investment priorities, market opportunities, organizational capabilities, and strategic initiatives. * Collaborate with Global Product Management to ensure regional alignment with global standards and product development.