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# Product Owner (ServiceNow Transformation)

- **Company:** nTech Solutions, Inc.
- **Location:** Reston, VA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Configuration Management Databases, Issue Tracking Systems, Scrum Methodology, Salesforce.Com, Data Analytics, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/2e51acc1-1a3f-4a5e-8195-2f1afa3049a7

## About the Role

* Minimum of 6 years of dedicated Product Owner experience
 * Demonstrated, hands-on knowledge and experience with ServiceNow implementation, particularly with the CSM, ITSM, and/or CRM modules (not just using it as a ticketing system).
 * Experience in product leadership roles where the candidate defined and owned the product vision and roadmap (not just executing project requirements).
 * Strong knowledge of product planning and life cycle development principles.
 * Experience working with multiple/larger teams, particularly within an Agile/SAFE Agile environment., * Experience with comparable CRM/CSM platforms and transformation projects (e.g., Salesforce).
 * Previous experience working within the healthcare industry.
 * Possession of an Advanced Degree.
 * Certification as a Certified Scrum Product Owner (CSPO).
 * Experience with other ServiceNow tools like CMDB and ITOM.

## Description

* This is a hybrid position. Candidates must be comfortable working onsite in Reston, Virginia, a minimum of once or twice per week for whiteboarding, PI planning, and sprint sessions.
 * Candidates must reside in DMV area, Work with a leading organization to serve as a strategic Senior Product Owner, driving a major, high-impact business transformation on the ServiceNow platform. This critical role requires a visionary leader to define and execute the product roadmap for a new inquiry/case management solution, leveraging core ServiceNow modules like Customer Service Management (CSM) and IT Service Management (ITSM). This is an excellent contract-to-hire opportunity for a local candidate to establish the long-term digital strategy for customer business solutions. You will
 * Drive and define the strategic product vision for the Customer's business transformation using the ServiceNow platform.
 * Own, manage, and execute the product backlog and roadmap, ensuring alignment with overall business objectives.
 * Conduct discovery sessions and meetings with internal business owners (PCBSA) and external FEP plans to gather and capture detailed requirements.
 * Create feature hypotheses, make data-driven decisions, and execute on the product roadmap.
 * Serve as the customer-facing representative, conducting presentations to executives and management with advanced presentation and communication skills.
 * Create necessary documentation and PowerPoints for product strategy and feature communication.
 * Recognize, analyze, and solve complex technical and business problems related to ServiceNow implementation.