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# Desktop Support

- **Company:** Dexian DISYS
- **Location:** Mc Lean, United States (Remote available)
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Networking Basics, Remote Service Software, ServiceNow IT Service Management, Web Trends
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/477712c0-74b7-4102-85f2-698334577e92

## About the Role

* Proven experience in help desk support or IT support roles.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication skills with the ability to explain technical concepts to non-technical users.
 * Ability to work independently and as part of a team.
 * Knowledge of typical hardware, operating systems, and networking fundamentals.
 * Windows Support, Mac Support, Servicenow ticketing, * Experience with remote support tools and ticketing systems.
 * Familiarity with internal governance frameworks and structured enterprise problem-solving methodologies.
 * Prior experience supporting a diverse user base in a corporate environment.
 * Certifications such as CompTIA A+, Network+, or similar are a plus.

## Description

The Desktop Support - Senior role involves providing technical assistance and support to end-users, ensuring efficient resolution of technical issues, and maintaining smooth IT operations within the organization. This position is vital for delivering excellent customer service and supporting the organization's technology infrastructure., * Diagnosing and resolving hardware, software, and network issues for end-users.

 * Documenting incidents and service requests accurately in the support system.
 * Assisting with the setup and configuration of computers, peripherals, and other IT equipment.
 * Escalating complex issues to specialized teams when necessary.
 * Providing clear instructions and guidance to users to facilitate effective problem resolution.
 * Maintaining knowledge of current technology trends and best practices to improve support processes.


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