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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Voip Engineer - **Company:** TEKGENCE INC - **Location:** Medina, WA, United States - **Experience:** Experienced - **Salary:** $120,000.0 - $190,000.0 - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, User Authentication, VoIP, Cisco Unified Communications Manager, Cisco Routers, Information Systems, Computer Networks, Computer Telephony Integration, System Configuration, Data Transmissions, Firmware, Multi-protocol Systems, JSON, Network Security, Network Monitoring, OAuth, Security Assertion Markup Language (SAML), Wide Area Networks, Cisco WebEx, Extensible Markup Language (XML), Fast Healthcare Interoperability Resources, SOAPAPI, Backend, Agentic-AI, Information Technology, Cisco Unified Contact, Health Level Seven International, Survivable Remote Site Telephony, Restful APIs, Cisco - **Published:** October 2, 2026 - **Apply:** https://www.disabledperson.com/jobs/75669344-voip-engineer ## About the Role * Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways. * Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services. * Expert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS. * Expert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes. * Ability to think strategically and to work effectively with a diverse group of co-workers and customers. * Ability to analyze and provide creative, innovative solutions for complex problems. * Proficient organizational, interpersonal, communication (written and verbal), and presentation skills. * Demonstrated engineering leadership abilities in a team environment with a proven record of positive contributions. * Ability to complete multiple tasks, set priorities, and manage to critical deadlines. * Must be able to work non-standard business hours and be on-call as necessary. * Knowledge and expertise Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX). * Knowledge on Cisco network infrastructure, LAN/WAN circuits; QoS. * Able to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals. * Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP. * Required Education and Experience * Bachelor's degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience. * Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering. * Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field. * Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources. * Minimum three (3) years of experience in leading teams and projects. ## Description * Team of 3 today: 2 Level 1 engineers + 1 Level 4 engineer * This role would be a 2nd Level 4 (backfill/additional operational support) * Responsibilities include mentoring/training the lower-level engineers, especially on the new project being implemented Experience Requirements * Minimum 7 years experience * Negotiable/flexible if candidate has direct NovelVox experience or comparable/equivalent experience * Degrees/certifications count toward "points" - there's a tradeoff between formal education/certs and hands-on work experience * They want someone who's already done this or something very similar - not someone learning on the job (this is a high-visibility project, no room for a learning curve) The Project needing to start ASAP after worker is identified * Client uses Epic (hosted instance via University of Washington partnership) * Patient Access team is implementing Epic Cheers (call management module) with CTI integration * Current stack: Cisco Finesse / UCCX. New state: UCCX stays as backend, but calling interface moves from Finesse into Epic Cheers, with NovelVox building the integration layer * Future/secondary work (not immediate): Cisco WebEx AI agents / NLP - not expected to be 100% of role, will also share in daily operations, design, architecture, and other essential duties per the job description * High visibility/political importance: identified as one of the organization's top 3 projects; described as critical to org credibility/reputation with partners Compensation * Conversion Salary range: $120K low - $190K high annually * Recruiters (client side) typically anchor offers at mid-range; going above requires justifying via considerable experience, * The Voice over IP Engineer IV provides Fred Hutchinson Cancer Center (FHCC) with expert level engineering, architecture, design, implementation, operations, management, and technical leadership of complex voice over IP systems. * At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect. * The role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge, Skills and Abilities expected for this level of engineer. * Experienced with the design, deployment and support of pre-built CTI connectors such as NovelVox, SpinSci or AMC. NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred. * Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting. * Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist. * Expert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email). * Webex AI & Automation: Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop. * Healthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information, * Responsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing, and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP). * Responsible for monitoring and performance of enterprise platforms. * Oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors and internal teams. * Leveraging expertise and experience, the incumbent will develop solutions that best align with FHCC's voice network requirements, identifying cost-effective implementation and long-term support strategies. * Provide Tier 2 support of internal voice and data communication systems. * Comply with departmental processes, such as incident management, change management and problem management. * Monitor and report on voice systems usage, availability, and performance. * Lead telephony system evaluations. * Collaborate with other members of IT staff and end users. * Follow VoIP engineering best practices and adhere to existing policies and procedures. * Design rack and cabinet equipment layout for server rooms and other telecommunications rooms. * Report, manage and troubleshoot issues with appropriate vendor tech-support staff. * Perform advanced-to-expert level configuration, troubleshooting and problem mitigation on all voice equipment, including wireless and network security equipment. * Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight. * Identify and maintain tools/applications for network monitoring, control, and reporting. * Lead short and long-range capacity planning. * Lead design, planning, and implementation of voice and data network systems. * Track telecommunication equipment software/firmware levels/revisions and lead efforts to upgrade accordingly. * Lead the evaluation of functionality/feature sets needed for telecommunications and direct selection of the correct hardware/software accordingly. * Utilize project planning and management skills to act as lead on large projects. * Perform in-depth telecommunications analysis, and provide evaluation, determination, and direction. * Provide advanced telecommunications/VoIP designs, including diagrams and documentation. * Provide guidance, direction, mentorship, and training to lower-level staff. * Perform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance as required. ## Related Videos - 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