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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst - **Company:** CareerCircle - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $41,600.0 - $56,160.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Microsoft Windows, Automatic Call Distributor, Active Directory, Application Programming Interfaces (APIs), Artificial Intelligence, Server Applications, Public-Key Cryptography, VoIP, Cloud Engineering, Desktop Computing, Supervisory Control and Data Acquisition (SCADA), Imaging Technology, Issue Tracking Systems, IP Pbx, Multi-protocol Systems, Session Initiation Protocols, Python (Programming Language), Key Management, Local Area Networks, Network Troubleshooting, PostgreSQL, Microsoft Office, OpenShift, Pivot Tables, Windows PowerShell, Software Tools, SQL Databases, Tokenization, User Environment Management, Wide Area Networks, Wi-Fi Technology, SSL Certificate Management, Network Switches, Network Routing, Network Routers, Enterprise Software Applications, Connectivity Problems, Tablet Computers, Firewalls (Computer Science), Kubernetes, Terraform, Dynatrace, Docker, User Administration - **Published:** October 2, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/charlotte/ad819694-92a9-49ec-b421-12722f054ee2 ## About the Role Firewall Operations Leadership Procurement Communication Team Oriented Voice Over IP Microsoft Excel Problem Solving Access Controls Network Routing Windows Service Customer Service Microsoft Office Active Directory Network Switches Technical Support Business Valuation Telecommunications Wide Area Networks Imaging Techniques Local Area Networks Router Configurations Full Stack Development Network Troubleshooting Business Transformation Session Initiation Protocols End-User Training And Support Multiprotocol Label Switching Continuous Improvement Process Troubleshooting (Problem Solving), Knowledge Skills and Abilities,: Intermediate experience in direct End User Support (application, imaging, hardware, user connectivity) Intermediate skills in general MS Office application troubleshooting Intermediate level experience in installation, upgrades, and support of Windows desktops Intermediate understanding of Desktop imaging techniques Experience supporting users in an Active Directory Environment Experience supporting End User Computing devices/BYOD/Cellular/Tablets Experience supporting remote users General understanding of Networking and Firewall Fundamentals Ability and Willingness to follow structured methodologies Ability to work in a fast-paced team oriented atmosphere Basic understanding of telecom fundamentals such as: LEC relationships, POTS, Circuit speeds and capacities, T1,MPLS, HSIA, DNIS, SIP, Various transport technologies and VOIP Ability to utilize various online tools and portals to troubleshoot problems Basic level experience in Hosted, Legacy and IP PBX systems Basic knowledge of Adtran switches and router configurations Basic knowledge of Call Routing fundamentals in TDM and IP space Expectation of intermediate level of Excel proficiency. Ability to work with minimal supervision Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency Additional Skills & Qualifications Manage Engine A+ Cert Skills Support, Windows, service desk Top Skills Details Support,Windows,service desk, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description TEKsystems Hospitality client is in need of a an experienced support Analyst to join their team as a result of an internal promotion. This person will assist be a member of a team of 4 supporting 12-15 tickets on average a day of anything from Password resets, Active Directory account creation, setting up new Equipment for new hires, at a tier 1 and tier 2 perspective. This will be supporting about 1000 hotels and also the corporate IT environment. The best candidate for this role will have excellent communication/customer service skills, be extremely reliable and have worked in a medium sized Service/support desk environment. The primary purpose of this role is to provide Tier 1 and tier 2 level support to resolve service incidents/requests in a timely manner according to SLA and perform tracking by entering details of incidents/requests, status updates, and resolutions into the company ticket system. This role will be responsible for multiple in-sourced and out-sourced services including but not limited to desktops, laptops, phones, Wi-Fi, TV, Telecom services and conferencing equipment. The Support Analyst will be required to interact with third party hardware/software and key support vendors. To be successful in this role, a candidate must have excellent problem solving skills in order to diagnose, isolate, evaluate and resolve complex problem situations, or when necessary, escalate or route them to the appropriate group. Major Duties: Manage daily ticket queue to our internal SLAs during regular business hours and during the rotating oncall hours In-depth troubleshooting of service interruptions and escalation to support partners as required Coordinate with key vendor partners for monitoring and ticket resolution Assist in the creation and review of detailed documentation and tracking for supported technologies. Basic Desktop and Telecommunications Support Troubleshoot LAN/WAN network connectivity issues Support ACCESS control and grant access rights to enterprise applications User administration and support Desktop and Server Application Support Recommend solutions for continuous improvement in Telecommunications and Technology Support Provide superb customer service both written and spoken, to technical and non-technical customers. Other Duties: The duties of this position are not all inclusive, but do indicate the hands on responsibility of the position. Other responsibilities may be assigned as necessary to support the business environment. Work with the other IT team members on incident resolutions Follow established processes for procurement of ESA assets/services, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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