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# IT Manager

- **Company:** VETRO FiberMap
- **Location:** Portland, ME, United States (Remote available)
- **Salary:** $75,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Software as a Service, Networking Hardware, Local Security Policy, Uptime, Microsoft Office, Networking Basics, Office Suite, Software Deployment, Software Engineering, User Provisioning Software, Peripherals, HR Software, Information Technology, SAP MDG, Gsuite, User Accounts
- **Published:** October 2, 2026
- **Apply:** https://startup.jobs/it-manager-portland-hq-vetro-fibermap-10254138

## About the Role

* Mac and Windows Management: Proven experience managing Mac and Windows endpoints via MDM tools (JumpCloud experience strongly preferred).
 * GSuite Administration: Hands-on experience with GSuite (Google Workspace) administration, including user provisioning, security settings, and group management.
 * Zoom Rooms & Conferencing: Familiarity with Zoom Rooms hardware/software setup and troubleshooting for video conferencing and webinar events.
 * Technical Aptitude: Proficiency with MacOS and Windows OS, basic networking concepts, and common office software.
 * Communication Skills: Strong verbal and written communication, able to effectively collaborate with team members across diverse technical skill levels.
 * Problem-Solving Mindset: Ability to diagnose and troubleshoot hardware and software issues quickly and efficiently.
 * Organizational Skills: Detail-oriented approach to managing assets, user accounts, and process documentation.

## Description

Reporting to the Senior Manager of Operations, the IT Manager will be responsible for providing internal helpdesk support, managing user access, and ensuring the smooth operation of both remote and on-site IT infrastructure. You will play a key part in onboarding and offboarding processes, maintaining SOC-2 compliance, and continuously improving IT processes across the company. Further, you will own a variety of IT oriented projects which help provide the foundation to scale., * Helpdesk Support: Provide internal helpdesk support for end-user Mac and Windows hardware, software, and peripherals to remote and in-office employees.

 * User Access & SaaS Management: Manage internal user access rights and SaaS subscriptions, ensuring proper license allocation and governance.
 * Onboarding & Offboarding: Assist in employee onboarding and offboarding, including setting up user accounts, provisioning hardware, and revoking access when needed.
 * Office Maintenance: Maintain office workstations, peripherals, and networking equipment, ensuring uptime and reliable performance.
 * Conferencing & A/V Support: Maintain conferencing and A/V equipment, and assist in A/V operations during large company events to ensure high-quality presentations and communication.
 * IT Asset Inventory: Manage and track IT asset inventory, ensuring accurate records of hardware and software assets.
 * Security Compliance: Gather necessary evidence and enforce IT policies to meet SOC-2 requirements, collaborating with security and compliance teams as needed.
 * Process Improvement and Project Management: Regularly review and improve existing IT processes to increase efficiency, scalability, and user satisfaction. Run discreet projects that have been identified as assisting to help VETRO scale such as migration to a new HRIS system with IDP protocols or managing the needs around an email domain migration.