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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** Alkami - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $79,000.0 - $98,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Confluence, JIRA, Banking Software, Software as a Service, Configuration Management, Information Systems, Data Mapping, Issue Tracking Systems, Netsuite, Software Configuration Management, Software Deployment, Product Software Implementation Methods, Systems Integration, Strategies of Testing, Document Enterprise Platform, Software Troubleshooting, Netsuite Erp, Integration Tests, Information Technology - **Published:** October 2, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/sr-implementation-specialist/11467755 ## About the Role 3-6 years of experience leading software implementations, customer onboarding activities, configuration management, testing operations, or technical consulting engagements within SaaS, fintech, banking technology, or related environments. Education Level Bachelor's degree in Business, Information Systems, Information Technology, Communications, or a related field., * Advanced experience supporting software implementations, configuration management, and customer onboarding activities * Strong troubleshooting and root-cause analysis skills related to software configuration, testing, vendor coordination, and implementation issues across multiple customer environments * Ability to independently manage complex implementation projects and competing priorities * Experience facilitating user acceptance testing, functional validation, and operational readiness activities * Strong written and verbal communication skills with customer-facing and cross-functional stakeholder experience * Experience collaborating with customers, vendors, and technical teams to coordinate implementation execution * Ability to maintain detailed implementation documentation and operational tracking materials * Strong organizational, analytical, and customer relationship management skills in fast-paced implementation environments New Logo * Ability to travel up to 20% to support implementation projects Preferred * Experience supporting fintech, SaaS, or digital banking implementation programs * Familiarity with APIs, integrations, or technical onboarding concepts * Experience using Jira, Confluence, or similar project management, testing, issue tracking, and documentation platforms * Experience contributing to process optimization or implementation scalability initiatives * Knowledge of software deployment, operational readiness, or change management practices, * Experience mentoring implementation specialists or supporting team knowledge-sharing activities ## Description Be an Early Applicant Remote Hiring Remotely in US 79K-98K Annually Senior level Remote Hiring Remotely in US 79K-98K Annually Senior level Leads complex digital banking software implementations, including configuration, testing, customer onboarding, troubleshooting, cutover readiness, and launch activities. Coordinates customers, vendors, and internal teams across multiple concurrent engagements; maintains implementation documentation, issue tracking, and billing records; communicates progress and risks; supports process improvements; and mentors less experienced specialists. Requires strong implementation, testing, stakeholder management, and root-cause analysis skills, with up to 20% travel. The summary above was generated by AI, The Sr Implementation Specialist serves as an experienced implementation professional responsible for leading complex software configuration, testing, and customer onboarding activities across Alkami Digital Banking implementations. This role independently manages implementation execution for diverse customer environments, including onboarding and live-client work, coordinates cross-functional delivery efforts, and guides customers through configuration, testing, cutover readiness, and launch activities to ensure successful implementation outcomes and positive customer experiences. The position applies advanced product knowledge, troubleshooting expertise, and project coordination skills to resolve implementation challenges, support operational readiness, and improve implementation quality and efficiency. The Sr Implementation Specialist operates independently on complex engagements, contributes to process improvements, and provides functional leadership within assigned product or implementation ownership areas. Essential Duties & Responsibilities * Lead complex software implementation activities by configuring and customizing Alkami products to support customer onboarding, testing, training, and launch readiness requirements across diverse implementation environments * Independently manage customer implementation engagements by coordinating configuration tasks, ticket-driven workflows, project milestones, and stakeholder alignment across customers, vendors, and internal teams throughout project execution * Guide customers through user acceptance testing and operational readiness activities by facilitating testing sessions, validating workflows, troubleshooting issues, and supporting implementation and cutover readiness requirements * Perform advanced functional and integration testing by analyzing system behaviors, validating configurations, documenting results, and resolving implementation-related discrepancies prior to deployment * Troubleshoot complex configuration, usability, and implementation issues by performing root-cause analysis, identifying corrective actions, and coordinating resolution efforts across technical, operational, and vendor stakeholders * Collaborate with customers and third-party vendors by gathering configuration requirements, validating implementation details, and ensuring external dependencies are aligned with project timelines and delivery objectives * Provide regular implementation updates to customers, vendors, and internal stakeholders by communicating project progress, issue resolution status, testing outcomes, and operational risks throughout implementation engagements * Track and manage implementation activities by maintaining visibility into configuration progress, testing milestones, issue escalations, and project dependencies across multiple concurrent implementations * Develop and maintain detailed implementation documentation by recording configuration settings, testing outcomes, issue logs, standard operating guidance, and customer and vendor communications throughout the implementation lifecycle * Support implementation-related billing coordination by accurately documenting add-on sales activities, validating billable work, and ensuring implementation-related charges are properly tracked and communicated * Serve as a subject matter expert for assigned Alkami products, integrations, or implementation functions by maintaining advanced knowledge, guiding delivery decisions, and supporting consistent execution across customer engagements * Collaborate with Product, Support, Engineering, and Implementation teams by communicating customer feedback, implementation trends, and operational challenges that influence process improvements and product enhancements * Manage multiple complex implementation priorities simultaneously by balancing customer needs, testing activities, issue resolution efforts, and project timelines across concurrent engagements * Contribute to operational improvement initiatives by identifying implementation inefficiencies, recommending workflow enhancements, improving documentation and testing practices, and supporting best-practice development that improves implementation scalability and customer experience * Support and mentor less experienced implementation specialists by providing guidance on testing methodologies, troubleshooting practices, customer and vendor communication strategies, and implementation procedures, Leads operational improvement initiatives for the Implementation organization by analyzing and validating data, identifying process gaps, managing projects, gathering requirements, and coordinating cross-functional solutions. Develops reports, documentation, training materials, and scalable processes; tracks risks, dependencies, blockers, and outcomes. Partners with leadership and stakeholders to improve implementation efficiency, adoption, and operational maturity using tools such as Salesforce, Tableau, and Jira. Top Skills: Google SheetsGoogle WorkspaceJIRAExcelMS OfficeSalesforceTableau SPS Commerce Implementation Specialist 10 Days Ago Remote United States 77K-119K Annually Senior level 77K-119K Annually Senior level Cloud * eCommerce * Information Technology * Retail * Software Owns client delivery of technical EDI and NetSuite ERP integration solutions. Serves as the escalation point between clients and partners, performs data mapping and configuration, manages concurrent implementation projects, and builds strong customer relationships. The role requires expertise in EDI X12 transaction sets, NetSuite implementation, supply chain technology, retail and wholesale ecosystems, stakeholder communication, and project organization. Top Skills: EdiExcelMicrosoft OutlookMicrosoft WordNetsuite ErpSaaSX12 RELX Implementation Specialist 11 Days Ago Remote 4 Locations 75K-144K Annually Senior level 75K-144K Annually Senior level Information Technology * Legal Tech * Analytics Leads insurance carrier implementations involving APIs and system-to-system integrations for underwriting, rating, and risk assessment. Serves as the primary customer-facing technical consultant, managing requirements, stakeholders, risks, project delivery, training, presentations, configurations, connectivity, and issue resolution. Builds trusted advisor relationships and coordinates internal teams to ensure successful implementation and adoption. Top Skills: APIsJSONSftpSoapWeb ServicesXML What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) ## Related Articles - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)