> Markdown version of [/jobs/ext/3557042-it-technician](https://www.wearedevelopers.com/jobs/ext/3557042-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technician

- **Company:** Synergy LLC
- **Location:** Irving, TX, United States
- **Experience:** Starter
- **Salary:** $43,680.0 - $48,880.0
- **Contract:** Temporary to permanent
- **Skills:** Apple Mac Systems, Software Applications, JIRA, Business Software, Information Systems, System Configuration, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Networking Basics, Windows Desktop, Peripherals, Information Technology, Network Support, Laptops, Zendesk, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.careerjet.com/jobad/usbb17f851e4cc4ed0fa9aa8a165a279b6

## About the Role

1-3 years of experience in IT support, technical assistance, or help
desk operations.

 - Experience troubleshooting Windows and/or macOS environments.
 - Experience supporting hardware, software, and peripheral devices.
 - Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
 - Experience assisting users with access management, basic network
issues, and device setup.

 - Experience maintaining technical documentation and support logs.
Skills Required

 - Technical Troubleshooting - Ability to diagnose and resolve common
IT issues.

 - Customer Service - Strong communication and support skills for
assisting end users.

 - Hardware & Software Knowledge - Understanding of computers,
operating systems, and common business applications.

 - Time Management - Ability to manage multiple tickets and prioritize
effectively.
Education:

 - Education Associate's or bachelor's degree in Information
Technology, Computer Science, Information Systems, or a related
field.

 - Equivalent experience may be considered.

## Description

The IT Technician provides technical support for hardware, software,
systems, and network issues across the organization.

 - This role assists end users, performs troubleshooting, maintains
equipment, and supports daily IT operations to ensure reliable and
secure technology performance.

 - Responsibilities Technical Support - Provide first line and second
line support for hardware, software, and network issues.

 - Troubleshooting - Diagnose and resolve problems related to desktops,
laptops, mobile devices, printers, and applications.

 - System & Device Setup - Install, configure, and maintain computers,
peripherals, and approved software.

 - User Assistance - Support employees with access issues, password
resets, and general technology questions.

 - Ticket Management - Log, track, and resolve support tickets within
established SLAs.

 - Maintenance & Updates - Perform routine updates, patches, and
equipment checks.

 - Inventory Management - Track hardware inventory, manage equipment
assignments, and support lifecycle processes.

 - Network Support - Assist with basic network troubleshooting,
connectivity issues, and device configuration.

 - Documentation - Maintain accurate records of procedures,
configurations, and support activities.

 - Collaboration - Work with IT engineers, administrators, and security
teams to support broader technology needs. All other duties as
assigned

 - Equipment will be provided