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# Onsite Support Technician - Hybrid

- **Company:** United Technologies Corporation
- **Location:** Hartford, CT, United States
- **Experience:** Experienced
- **Salary:** $60,008.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, HP Servers, Apple Mac Systems, VoIP, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Monitoring, Azure Active Directory, Microsoft SharePoint, System Software, Virtual Machines, Windows Desktop, Wireless Access Point, Network Routers, Office365, Sonicwall, Firewalls (Computer Science), Laptops, Hardware Infrastructure, Network Server
- **Published:** October 2, 2026
- **Apply:** https://www.careerjet.com/job/usdd00a77e0aec632b13c9a64f58d2a91e/eaa

## About the Role

A detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a fast-paced environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking.

 * 3+ years recent, relevant experience in an IT helpdesk role
 * Working knowledge of systems hardware, printers, scanners, and other peripheral devices
 * Working knowledge of layer 1 and layer 2 switching
 * Exchange / Office 365 Support and understand Active Directory
 * O365 Admin / Azure Active Directory Support
 * Strong critical and analytical problem-solving skills
 * Excellent verbal and written communication
 * Exceptional attention to detail and highly organized
 * Comfortable multi-tasking
 * Comfortable with being CompassMSP representative while onsite with clients
 * Require a valid driver's license, * Preferred certifications: A+, Network +, Windows Desktop
 * Preferred work experience: Managed Service Provider or consulting environment
 * Preferred systems experience: ConnectWise, Automate Control and Manage

## Description

An On-site Support Technician will provide exceptional customer service to key CompassMSP client(s). A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users both in-person and virtually. They must also be motivated by owning the primary support experience of the client, while also balancing the needs of the CompassMSP Service Desk Team as needed.
Responsibilities A successful Onsite Support Technician II will be able to:

 * Troubleshoot the following

 * Virtual Machines and Servers
 * Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)

 * Disc space allocation, wireless access points, network performance monitoring systems, and system logs
 * SonicWALL firewalls
 * Microsoft SharePoint
 * Mac OS X desktops/laptops
 * Dell and HP servers/desktops/laptops
 * Windows desktops/laptops (Windows10 and 11)
 * Servers - 20162019 2022 2025R2 Standard

 * Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
 * Perform basic network to ensure systems are operational and running at peak performance
 * Experience with security best practices and remediation
 * Provide assistance and to other team members and assistlead engineers on projects as needed
 * Provide backup and disaster recovery services as required
 * Provide base level VOIP support as required