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# Major Incident Manager

- **Company:** Everforth Apex
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Software, Microsoft PowerPoint, Cisco WebEx, Information Technology, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/0ade3251-6aa5-494d-b968-6af15683fc88

## About the Role

Experience: 3 to 5 years of technology experience.

Technical Skills:

 * Knowledge of ITIL (Information Technology Infrastructure Library) Processes, with a focus on Major Incident Management and Problem Management.
 * Ability to open Incident and Problem Tickets.
 * Experience with ServiceNow.
 * Proficiency with Microsoft Products (Excel, Word, PowerPoint).
 * Familiarity with ITSM (Information Technology Service Management) Remedy.
 * Knowledge of tools such as Cisco Webex, Mattermost, and NEWs.

## Description

* Take ownership of production issues and drive them to service restoration or remediation.
 * Facilitate triage activities with multiple support teams, including senior leadership.
 * Lead meetings and provide clear, concise written updates to senior leadership.
 * Collaborate with AMRS and regional support partners.
 * Multi-task and prioritize work to meet deadlines.
 * Manage risk effectively across production issues.


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- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Reinventing Incident Response with AI Agents and MCP](https://www.wearedevelopers.com/videos/100428-reinventing-incident-response-with-ai-agents-and-mcp)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)

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