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# Production Support Engineer

- **Company:** Sage IT Inc
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Application Performance Management, Unix, Cloud Computing, Databases, Linux, Domain Name System (DNS), Amazon DynamoDB, Monitoring of Systems, Tivoli Management Framework, Lightweight Directory Access Protocols (LDAP), Simple Mail Transfer Protocols, Reliability Engineering, Virtualization Technology, Transport Layer Security, File Transfer Protocol (FTP), Load Balancing, SolarWinds (Software), Route53, Cloudwatch, Splunk, Network Server, Dynatrace
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/38402c7b-5b77-4eae-9079-8b70a7ea279c

## About the Role

* 3+ years of experience in Production Support, Incident Management, Site Reliability Engineering (SRE), or Cloud Operations.
 * Hands-on experience with AWS services, including:
 + EC2, ELB, RDS, DynamoDB, Aurora
 + Route53, ECS, Lambda, S3
 + CloudWatch, CloudTrail, WAF, Redshift
 * Strong experience with monitoring and observability tools such as:
 + Splunk
 + Dynatrace
 + SolarWinds
 + ExtraHop
 + Catchpoint
 + MoogSoft
 + Netcool
 * Experience troubleshooting applications in AWS environments.
 * Knowledge of Linux/Unix servers, networking, DNS, LDAP, SSL, SMTP, FTP, databases, load balancers, and virtualization.
 * Ability to analyze application transactions and identify root causes across infrastructure layers.
 * Strong communication and stakeholder management skills., * AWS Solution Architect Associate Certification (or higher).
 * Experience with application performance monitoring (APM) and observability platforms.
 * Exposure to enterprise environments supporting mission-critical applications.
 * Experience preparing RCA/COE documentation and incident reporting for leadership.

Education

 * Bachelor's Degree or equivalent experience.

Work Schedule

 * Must be willing to work in a 24x7 support environment, including on-call, weekend, and night shifts as required.

## Description

* Manage and drive production incidents to resolution using established incident management processes.
 * Monitor and support applications deployed on AWS Cloud.
 * Troubleshoot and resolve application and infrastructure issues across AWS environments.
 * Lead technical incident triage calls and coordinate with cross-functional teams.
 * Provide timely updates on incident status, business impact, and resolution progress.
 * Analyze monitoring dashboards and identify performance trends or anomalies.
 * Perform root cause analysis (RCA) and support post-incident reviews.
 * Create and enhance operational processes, documentation, and reporting.
 * Participate in on-call rotations, including weekends and night shifts.


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