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# Bilingual Technical Client Support Representative

- **Company:** The Staff Pad
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Data Streaming
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/0bf0d5f3-9783-4d4d-9e7f-4733b15353ee

## About the Role

* 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
 * Bilingual (English & Spanish) required
 * Basic computer proficiency (navigating multiple applications/systems at once)
 * Ability to multitask, manage time effectively, and work both independently and as part of a team
 * Prior exposure to technical support or troubleshooting is a plus, but not required
 * Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement

Additional Skills & Attributes

 * Strong communication and customer service skills
 * Positive, reliable, hardworking attitude
 * Willingness to learn new technology, remain coachable and adapt
 * Genuine interest in growing a long-term career in technology support
 * Ability to work collaboratively with others

Schedule and Attendance Expectations

 * Strong attendance and punctuality are essential in this 24/7 call center role

## Description

The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we\'re looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has delivered innovative technology solutions and exceptional support to hotels, resorts, multifamily communities, and master-planned properties.

Schedule: Full-Time | Non-Exempt | Flexible shift opportunities including weekday & weekends

What You\'ll Do

As a Technical Client Support Representative, you\'ll be the trusted first point of contact for customers needing technical assistance. You\'ll be trained on the tools and troubleshooting steps you need - your job is to bring great communication, patience, and a genuine desire to help.

In this role, you will:

 * Provide technical support to internal and external customers.
 * Deliver exceptional support via phone, email, and web-based channels
 * Take ownership of customer issues from first contact through resolution
 * Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
 * Apply active listening and critical thinking to help identify effective solutions
 * Guide customers through solutions with patience and professionalism
 * Document customer interactions and resolutions accurately within ticketing systems
 * Keep customers informed with timely updates on ticket status
 * Escalate issues appropriately when needed, with support from experienced teammates
 * Collaborate with your team to keep strengthen your technical skills and service quality
 * Help create positive customer experiences, even in high-pressure situations