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# HQ Support Engineer

- **Company:** GovCIO
- **Location:** Alexandria, VA, United States
- **Experience:** Expert
- **Salary:** $115,000.0
- **Contract:** Permanent contract
- **Skills:** Software Code Optimization, Information Technology, Deployment Automation
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/8608a97f-46e1-4793-b296-d526f2a5aa26

## About the Role

* High School with 6 - 9 years of IT support experience (or commensurate experience)
 * 6 years experience in IT support
 * Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
 * Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
 * Possesses the ability to provide comprehensive IT support for TSA staff at International locations
 * Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
 * Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
 * Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
 * Clearance Required: Ability to maintain a Public Trust clearance

## Description

* Provides technical and management leadership for major IT field support services across for HQ Sites, establishing goals and plans that meet project objectives
 * Directs and controls all HQ support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
 * Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
 * Ensure support engineers complete mandatory and job-related training
 * Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling


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