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# Help Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Lansing, MI, United States
- **Experience:** Experienced
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Cloud Computing, Desktop Computing, Issue Tracking Systems, Azure Active Directory, Remote Service Software, Software Deployment, Office365, Software Troubleshooting, Peripherals, Information Technology, Laptops, Zendesk, Cisco, User Administration, Servicenow, User Accounts
- **Published:** October 2, 2026
- **Apply:** https://dejobs.org/x/x/AE21C1EA06FC4402A8F55AD9ABBF81BF/job/

## About the Role

* 2+ years of Help Desk, Desktop Support, Service Desk, or Technical Support experience
 * Experience supporting Windows 10/11 environments
 * Familiarity with Microsoft 365 administration and support
 * Knowledge of Active Directory, Azure AD, and user account management
 * Experience with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar platforms
 * Experience supporting desktops, laptops, printers, mobile devices, and peripherals
 * Knowledge of remote support tools and endpoint management solutions
 * Strong troubleshooting, problem-solving, and analytical skills, * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
 * Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or equivalent
 * Experience in enterprise or managed service provider (MSP) environments
 * Exposure to ITIL processes and service management best practices
 * Experience supporting hybrid and cloud-based environments, * Strong technical aptitude and desire to continuously learn
 * Excellent communication and customer service skills
 * Ability to diagnose issues methodically and efficiently
 * Comfortable supporting users with varying levels of technical expertise
 * Self-motivated, detail-oriented, and able to thrive in a fast-paced environment
 * Team-oriented professional who can balance multiple priorities while maintaining a high level of service

## Description

Are you passionate about technology and enjoy solving complex technical issues? We are seeking a Help Desk Technician to provide Tier 1 support in an enterprise environment. This role is responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, networking, and user access issues while delivering exceptional customer service., * Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems

 * Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365 applications, printers, mobile devices, and peripheral equipment
 * Manage user accounts, password resets, group memberships, and access requests through Active Directory and related systems
 * Perform software installations, upgrades, configurations, and workstation deployments
 * Monitor, update, and maintain incident and service request tickets according to SLA requirements
 * Escalate complex issues to engineering, infrastructure, or application support teams as needed
 * Document troubleshooting steps, root causes, and resolutions within the ticketing system
 * Assist with hardware provisioning, asset management, and lifecycle replacements
 * Participate in system rollouts, technology upgrades, and IT-related projects
 * Create and maintain technical documentation, knowledge base articles, and support procedures


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