> Markdown version of [/jobs/ext/355960-1st-line-support-technician](https://www.wearedevelopers.com/jobs/ext/355960-1st-line-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st Line Support Technician

- **Company:** Jago Consultants Ltd
- **Location:** Lancing, UK
- **Salary:** £26,500.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Client Server Models, Chrome OS, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Search, Windows Servers, Network Protocols, Microsoft SharePoint, Software Deployment, TCP/IP, Virtual Local Area Networks, Connectivity Problems, Software Troubleshooting, Computer Equipment, Information Technology, Hardware Infrastructure, Firewall Services Module, User Administration, Servicenow, User Accounts
- **Published:** June 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e9891239ae49284a

## About the Role

Do you have experience in Operating systems?, We are seeking a proactive and customer-focused 1st Line Support Technician to join our IT support team. This role involves providing essential technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems across the organisation. The ideal candidate will possess strong communication skills, a solid understanding of operating systems, and experience with various networking protocols. This is an excellent opportunity for individuals eager to develop their IT support skills within a dynamic environment., * Candidates should be able to demonstrate competency in the following areas:

 - Microsoft Windows desktop support (Windows 10/11) and Windows Server 2016, 2019, and 2022

 - Active Directory administration including user management, Group Policy, and organisational unit structure

 - Microsoft 365 - including Exchange Online, Teams, SharePoint, and the Microsoft Admin Centre

 - MacOS and Google Chrome OS support

 - Network troubleshooting - TCP/IP, DNS, DHCP, VLANs, and wireless connectivity

 - Hardware diagnostics, component identification, and fault resolution

 - Client/server application support and general software troubleshooting

## Description

* Respond promptly to user enquiries via help desk platforms such as ServiceNow or Jira, delivering effective solutions in a professional manner
 * Provide desktop support for Windows and macOS operating systems, including troubleshooting hardware components and peripheral devices
 * Assist with software troubleshooting related to Microsoft Office, specialised applications, and system updates
 * Support network connectivity issues involving LAN, VPN, DNS, TCP/IP protocols, and firewall configurations
 * Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates
 * Resolve hardware issues involving computer hardware components and peripherals
 * Escalate complex technical problems to 2nd or 3rd line support teams when necessary
 * Maintain accurate documentation of support activities and resolutions in ticketing systems such as BMC Remedy or ServiceNow
 * Contribute to the continuous improvement of IT support processes by analysing recurring issues and suggesting solutions


## Related Videos

- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)