> Markdown version of [/jobs/ext/355966-technology-operations-delivery-manager](https://www.wearedevelopers.com/jobs/ext/355966-technology-operations-delivery-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Operations Delivery Manager - **Company:** JDSPORTS - **Location:** Unsworth, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Agile Methodology, IT Management, Information Technology Operations, Retail Software, Software Deployment, Information Technology - **Published:** June 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=af38d876f3f5af53 ## About the Role Do you have experience in Software deployment?, * Experience working in IT operations, infrastructure, service delivery, or technical project coordination * Strong organisational skills with excellent attention to detail * Ability to coordinate delivery across multiple technical teams * Strong communication and stakeholder management skills * Experience working with IT governance and change management processes * Ability to structure and manage delivery activities independently Desirable * Experience within retail technology environments * Knowledge of store systems, POS infrastructure, or device deployments * Familiarity with ITIL or operational service frameworks * Exposure to project delivery methodologies (accreditation is not always required) Personal Attributes * Highly organised, punctual, and detail-oriented * Confident communicator able to drive engagement across teams * Delivery-focused with strong ownership and accountability * Comfortable working in fast-paced operational environments, Essential * Experience working in IT operations, technical coordination, or deployment roles * Strong organisational skills with excellent attention to detail * Experience coordinating logistics, ordering, or delivery of technical equipment * Ability to manage and track multiple concurrent activities across different locations * Strong communication and stakeholder coordination skills * Experience working in fast-paced, high-volume delivery environments Desirable * Experience within retail technology environments * Knowledge of store IT systems such as POS, tills, handheld devices, and connectivity infrastructure * Experience working with suppliers, logistics, or field engineering teams * Experience supporting store openings, closures, or refurbishments * Experience within a multi-site retail or enterprise environment * Personal Attributes * Highly organised, punctual, and detail-oriented * Confident communicator able to coordinate across multiple teams and external partners * Strong sense of ownership and accountability * Proactive and able to manage competing priorities effectively * Comfortable working in a fast-paced, delivery-focused environment * Team Structure ## Description The IT Delivery Manager is responsible for coordinating and delivering medium-scale IT initiatives that fall between standard service operations and formally governed PMO projects The role acts as a technical delivery lead, translating demand requests from the IT demand forum into structured delivery plans, coordinating cross-functional IT teams, and ensuring initiatives are delivered effectively with appropriate governance, reporting, and budget oversight Typical initiatives may include retail technology rollouts, infrastructure upgrades, device deployments, and store technology refresh programmes across the UK and Europe This role operates as a junior technical project manager, focused on operational delivery within the IT function, Demand & Delivery Management * Assess and scope requests submitted through the (newly implemented) IT demand forum * Perform initial business analysis and translate demand into delivery plans * Coordinate activities across multiple IT teams to deliver initiatives Technical Delivery Coordination * Manage operational IT initiatives from planning through implementation * Track milestones, dependencies, and delivery progress * Ensure alignment with IT change management and operational processes Governance & Reporting * Maintain clear documentation, delivery tracking, and reporting * Manage risks, issues, and dependencies * Provide delivery updates to IT leadership and key stakeholders Stakeholder Management * Act as the primary point of contact for delivery of operational IT initiatives * Communicate timelines, risks, and progress clearly to technical and business stakeholders * Influence and coordinate teams without direct authority Budget & Resource Oversight * Support budget tracking and resource coordination for delivery initiatives * Work with internal teams and suppliers where required, The IT Delivery Manager is part of the IT Tech Ops delivery function, working alongside two other delivery managers responsible for coordinating operational IT initiatives across the group., The IT Tech Ops Delivery Coordinator is responsible for coordinating and managing all store technology activities associated with new store openings, closures, and refurbishments across the JD Group estate. The role acts as a central coordination point within Technology Operations, ensuring that all store IT components - including POS systems, tills, handheld devices, back office PCs, content management screens, and connectivity infrastructure - are planned, ordered, delivered, and deployed in line with agreed schedules. A key responsibility of the role is to coordinate high-volume delivery activity across more than 100 stores per year, working closely with IT Delivery Managers, suppliers, logistics teams, and field engineers to ensure all technology is in place and ready for installation and handover. The role will also ensure alignment between internal teams and external partners, enabling smooth deployment, installation, and operational readiness of new and refurbished stores., Delivery Coordination & Planning * Coordinate all IT activities required for store openings, closures, and refurbishments * Develop and manage delivery schedules for store technology deployments * Ensure all required store IT kit is identified, ordered, and delivered in line with timelines * Track progress across multiple concurrent store initiatives Technology & Logistics Coordination * Coordinate the ordering of store technology including POS systems, tills, handheld devices, back office PCs, content screens, and connectivity equipment * Work closely with suppliers, stock and logistics teams to ensure timely delivery of all required kit * Maintain visibility of stock availability, lead times, and delivery schedules * Ensure all equipment is delivered to the correct locations ahead of installation Deployment & Installation Coordination * Coordinate field engineers, regional teams, and IT Delivery Managers to align installation activities * Ensure all parties are scheduled and prepared for store installs, closures, and refurbishments * Support successful installation, testing, and handover of store technology * Track completion and sign-off of all deployment activities Resource & Team Coordination * Align activities across IT Delivery Managers and technical teams to meet delivery timelines * Ensure clear communication of tasks, responsibilities, and schedules * Coordinate across multiple workstreams and geographic locations Governance & Tracking * Maintain clear tracking of all store delivery activities, orders, and installations * Ensure all tasks are completed, documented, and signed off appropriately * Identify and escalate risks, delays, or dependencies impacting delivery * Provide regular updates to IT leadership on delivery progress Stakeholder Management * Act as a central coordination point between IT, suppliers, logistics, and field teams * Communicate delivery plans, timelines, and progress clearly * Ensure alignment between technology delivery and store operational readiness Operational Support * Support continuous improvement of store delivery and deployment processes * Help standardise approaches to store technology rollout across the estate * Contribute to improving efficiency and consistency in high-volume delivery activity, The IT Tech Ops Delivery Coordinator sits within the Technology Operations function, working closely with IT Delivery Managers, suppliers, logistics teams, and field engineers to coordinate the delivery of store technology initiatives across the JD Group estate. The role supports a high-volume delivery environment, contributing to the successful execution of over 100 store openings, closures, and refurbishments annually, ensuring structured coordination, effective logistics management, and successful deployment of store technology. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Modern Headless Commerce with Vendure](https://www.wearedevelopers.com/videos/489-modern-headless-commerce-with-vendure) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Simplifying edge app delivery: one workflow, thousands of devices](https://www.wearedevelopers.com/videos/1608-simplifying-edge-app-delivery-one-workflow-thousands-of-devices) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)