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# Salesforce Service

- **Company:** International D2c Consumer
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Integration Architecture, Cloud Computing, Cloud Services, Salesforce.Com, Systems Architecture, Apex Code, Marketing Cloud
- **Published:** October 3, 2026
- **Apply:** https://www.adzuna.es/details/5907667210

## About the Role

* 5+ years as a CRM architect or consultant, with 2+ years on Salesforce Core Cloud focused on Service Cloud.
 * Strong Omni-Channel and Case Management experience.
 * A mindset of leadership, ownership and future-proof design.
 * Fluent spoken English.
 * Nice to have: Service Cloud Voice, Data Cloud or Marketing Cloud integration, and Salesforce Certified Application or System Architect.

## Description

Salesforce Service Cloud powers customer service (including warranty case management) and, together with Experience Cloud, a network of service partners. You'll own the Service Cloud architecture, reporting to the Director of Applications, and work in a small architecture group alongside the Commerce Cloud and API & Integration architects.

What you'll do

 * Own the Service Cloud architecture and guide a development team of around 6 engineers.
 * Define and enforce standards for Apex, Flow and LWC development.
 * Design Omni-Channel and Case Management solutions.
 * Help integrate Service Cloud with the wider Salesforce ecosystem (Data Cloud, Marketing Cloud) through reusable APIs rather than point-to-point integrations.