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# Helpdesk Specialist - Technical Support (Dutch & English)

- **Company:** Ethikos
- **Location:** Sassenheim, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Databases, Digital Technology, SAP (Applications), Software Systems
- **Published:** October 3, 2026
- **Apply:** https://www.adzuna.nl/details/5610623908

## About the Role

* MBO/HBO level education in mechatronics, electronics, IT, or a related technical field.
 * Minimum of 5 years' experience in a technical helpdesk, service desk, or similar support role.
 * Strong troubleshooting skills with hardware and software systems.
 * Knowledge of networks, databases, and preferably SAP.
 * Excellent communication skills in Dutch and English (German is a plus).
 * A customer-focused mindset with a structured way of working.

## Description

Within this dynamic and technologically advanced environment, the company is seeking to incorporate a Helpdesk Specialist who will play a key role in providing technical support to customers and internal teams, ensuring high service standards and operational efficiency.
About the role

As a Helpdesk Specialist, you will be responsible for delivering high-quality remote technical and software support to customers using colour mixing machines and related digital systems.

You will act as a technical point of contact, troubleshooting issues, supporting field technicians, and contributing to the ongoing improvement of systems and processes. This is an excellent opportunity for someone who enjoys problem-solving, technology, and customer interaction in a technical environment., * Provide remote technical and software support to customers via phone and digital tools.

 * Diagnose and resolve technical issues related to colour mixing machines and associated software.
 * Test software updates and maintain technical databases.
 * Support and train service technicians and sales teams on technical matters.
 * Analyse recurring issues and propose improvements to systems and processes.
 * Collaborate with internal teams to ensure high service quality and customer satisfaction.


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