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# IT Service Operations Managers

- **Company:** RZ Group
- **Location:** Leeds, UK
- **Experience:** Expert
- **Salary:** £60,000.0 - £65,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Grafana, Servicenow
- **Published:** October 3, 2026
- **Apply:** https://www.outsource-uk.co.uk/job/57486/apply

## About the Role

This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement., * Proven experience leading 24/7 IT Operations, NOC or Command Centre environments

 * Strong Major Incident Management experience
 * ITIL 4 knowledge
 * Experience with ServiceNow or similar ITSM platforms
 * Strong supplier and stakeholder management skills
 * Experience with monitoring/observability tools
 * Confidence making high-pressure operational decisions