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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Application Specialist - **Company:** Epicor - **Location:** UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Application Services, Client Server Models, Software as a Service, Computer Programming, Computer Networks, System Configuration, Microsoft Dynamics GP, Microsoft Dynamics NAV, Web Servers, Microsoft SQL Server, Sage Accounting, SQL Databases, Data Streaming, Systems Integration, Epicor ERP, Integration Frameworks - **Published:** October 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5c4fae7a3c19c788 ## About the Role * Strong verbal and written communication skills, with the ability to explain technical and finance-related concepts to customers and internal stakeholders. * Strong problem-solving, analytical, troubleshooting, and issue-resolution skills. * Knowledge of software applications, ERP fundamentals, accounting or financial business processes, and system integrations. * Ability to work effectively in a high-volume support environment while managing multiple priorities. * Customer-focused approach with the ability to collaborate across technical, customer experience, sales, and other functional teams. Qualifications * Three or more years of applicable technical support, application support, or related experience, with demonstrated knowledge and success. * Experience supporting or troubleshooting at least one finance or accounting package is required. * Experience with Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, Epicor Kinetic, or a comparable finance application is preferred. * ERP knowledge or experience is preferred. * SaaS, e-commerce, client-server application, SQL, or systems integration experience is preferred. * Relevant industry knowledge or experience. ## Description * Confer with customers by phone, email, or chat to diagnose technical, application, system, and finance-related issues; troubleshoot, test, and document solutions; and escalate issues when necessary. * Follow established procedures to troubleshoot client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices. * Investigate issues involving ERP financial functionality, accounting processes, data flows, and integrations between ERP systems and finance packages such as Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, and Epicor Kinetic. * Respond to complex or non-routine issues where standard procedures have not isolated or resolved system or software failures. * Apply technical product knowledge and customer-focused communication to explain issues, recommend solutions, and support effective resolution. * Maintain current knowledge of software releases, product updates, ERP functionality, finance applications, and related integration changes. * Assist with system setup, configuration, and the use of programming and integration tools that support product customization, extension, and integration. * Address technical concerns raised by Customer Experience, Sales, and other internal departments. * Contribute to knowledge base articles, FAQs, troubleshooting documentation, and continuous improvement of support processes. * Assist with mentoring and knowledge transfer for other team members. ## Related Videos - [You’re a great coder? 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