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# Service Desk Technician - 12-Month FTC

- **Company:** Reed
- **Location:** Stirling, UK
- **Salary:** £28,000.0 - £33,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Software, Wireless Networks, Wi-Fi Technology, Peripherals, Information Technology, User Accounts
- **Published:** October 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/service-desk-technician-12-month-ftc/57417950

## About the Role

* Experience providing IT support in a Service Desk, Helpdesk, or Desktop Support environment.
 * Good knowledge of Windows 11, Microsoft 365, Active Directory, and Entra ID.
 * Experience setting up and supporting laptops, desktops, mobile devices, and peripherals.
 * Ability to troubleshoot a wide range of hardware, software, and user issues.
 * Understanding of VPN, DNS, DHCP, wireless networking, and general connectivity troubleshooting.
 * Strong customer service and communication skills.
 * Able to manage workload effectively and prioritise competing tasks.
 * A proactive approach with a willingness to take ownership and see issues through to resolution.
 * Self-motivated, organised, and capable of working both independently and as part of a team.
 * A continuous improvement mindset, always looking for opportunities to improve IT services and processes.
 * Strong problem-solving skills and attention to detail.

## Description

Reed Technology is supporting a company in Larbert to recruit a Service Desk Technician on a 12-month Fixed Term Contract., In this role, you'll provide first and second-line IT support across a diverse technology environment, troubleshooting user issues, administering Microsoft technologies and devices, managing user accounts, and supporting technology deployments, service improvements, and project work., * Provide day-to-day IT support to employees across the business.

 * Resolve issues relating to laptops, desktops, mobile devices, software, and user accounts.
 * Set up, configure, and maintain Windows devices and business applications.
 * Support Microsoft 365, Active Directory, and Entra ID environments.
 * Manage new starter, leaver, and internal employee change requests.
 * Assist with device deployments, upgrades, and replacement programmes.
 * Troubleshoot connectivity issues including VPN, Wi-Fi, and network access problems.
 * Log, update, and manage support tickets, ensuring excellent customer service throughout.
 * Keep IT documentation, asset records, and knowledge articles up to date.
 * Work closely with the wider IT team to escalate and resolve more complex issues.
 * Take ownership of tasks and be a self-starter who can work independently when required.
 * Identify ways to improve processes, increase efficiency, and enhance the overall user experience.