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# IT Support Analyst

- **Company:** ALS Ltd
- **Location:** Knowsley, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Azure Active Directory, TCP/IP, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Laptops, User Accounts
- **Published:** October 3, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2999181317-2

## About the Role

* Proven experience in a 1st or 2nd Line IT Support, Service Desk or Helpdesk role.
 * Strong troubleshooting, problem-solving and customer-service skills.
 * Experience supporting Microsoft 365, Exchange, Outlook and Windows environments.
 * Good understanding of hardware, on-premise systems and networking principles, including TCP/IP, DNS and DHCP.
 * Experience using ticketing or service desk systems.
 * Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
 * Able to work independently, prioritise workloads and contribute effectively within a team.
 * Proactive, organised, methodical and keen to develop a career in IT support.
 * Experience with Active Directory, Group Policy, Azure/Microsoft Entra ID, Intune, VPNs or endpoint security would be advantageous.
 * Relevant qualifications such as CompTIA, Microsoft certifications or ITIL would be desirable.

## Description

* Provide 1st and 2nd line technical support to users on-site and remotely.
 * Diagnose and resolve hardware, software, network, email and connectivity issues.
 * Support Microsoft 365, Office 365, Exchange, Outlook, Windows and on-premise systems.
 * Manage incidents and service requests through the helpdesk system, escalating complex issues where required.
 * Install, configure and maintain computers, laptops, printers, peripherals and other IT equipment.
 * Manage user accounts, permissions and access in line with company policies and security requirements.
 * Maintain accurate support records and keep users informed throughout the resolution process.
 * Support IT projects, upgrades, deployments and continuous improvement initiatives.
 * Deliver a professional, customer-focused service while managing competing priorities effectively.