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# Deskside Support Analyst - Elevate End-User Productivity

- **Company:** Markel Corporation
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** JIRA, Desktop Computing, Virtual Private Networks (VPN), Wi-Fi Technology, Servicenow
- **Published:** October 3, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2998711402-2

## About the Role

The role requires strong communication, ITIL awareness, and experience with ServiceNow and JIRA, with up to 20% travel. Excellent customer service and collaborative teamwork are essential.

## Description

Markel Group is seeking a Deskside Operations Analyst in City of London to deliver hands-on end-user support, triage escalated tickets, and maintain workstation hardware and AV systems. You will resolve VPN/Wi Fi/LAN issues, manage on-site services, and contribute to knowledge base updates.