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# Application Support Engineer

- **Company:** Charles River Laboratories International, Inc.
- **Location:** Burlington, United States
- **Salary:** $90,000.0 - $157,500.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Relational Databases, Programming Tools, Systems Development Life Cycle, Software Engineering, SQL Databases
- **Published:** October 3, 2026
- **Apply:** https://www.dice.com/job-detail/4b430e77-ef0e-4b81-a158-0d1b62f80c12

## About the Role

* Experience with one or more structured programming languages. Experience with development tools.
 * Strong hands-on SQL experience, and the fundamentals of relational database theory.
 * Understanding of the Trading Life Cycle is a plus and System Development Life Cycle.
 * Demonstrate history of solving complex technical problems and keen eye for details and strong analytical mindset., * Deliver escalation services for the most complex/problematic CRIMS technical, functional, and operational issues.
 + Provide deep CRIMS, domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities.
 + Handle the most "sensitive" issues related situations that affect the perception of how CRD resolves customer problems.
 + Management level thinking, demonstrate perceptive skills of situations, can see the larger picture of issues.
 + Meet with CRD Product Engineering to provide feedback on significant operational and support issues and prioritize NFRs into Product/Eng.

## Description

Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.

Role and Responsibilities:

 * Respond to requests for technical assistance via Teams, Email. There may be minimal travel involved.
 * Diagnose software issues and recommend the appropriate solution.
 * Analyze problems, answer questions, and provide training as needed.
 * Work closely with engineering/QA teams.
 * Identify and test workarounds for deficiencies in the software.
 * Research issues with third party software.
 * Follow standard set of procedures and methods when responding to customer requests or inquiries.
 * Contribute to the continuous enhancement and improvement of support processes and methods.
 * Successfully handle "sensitive" issue related situations that affect the perception of how CRD resolves customer problems.
 * Conduct research on questions and issues using available information resources and other product specialists.
 * Manage special projects as needed.
 * Keep detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
 * Complete any other tasks as assigned.
 * String eagerness in learning new skills, technology.