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# Temporary Digital Navigator - October 1 - June 30, 2026

- **Company:** Bernal Heights Neighborhood Center
- **Location:** San Francisco, CA, United States
- **Salary:** $58,240.0
- **Contract:** Temporary contract
- **Skills:** Asana, Microsoft Online Services, Computer Literacy, Internet Services, Online Service Provider, Salesforce.Com, Slack
- **Published:** October 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=06f84e472380bb98

## About the Role

* Two year prior experience working with seniors and disabled adults preferred
 * One year prior experience outreach, engagement, community work preferred
 * Proficient in Microsoft Platforms, Google, Internet, social media, cell phone devices, etc.,
 * Able to learn utilize Slack, Asana, Salesforce and similar tools to communicate and track client interaction
 * Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications to older adults and individuals with limited comfort with technology.
 * Ability to create simplified course curriculum and client training plans designed to meet the needs of older adults and adults with disabilities.
 * Demonstrated cultural competency and language capacity for a diverse target audience with a willingness to learn and implement cultural humility practices.
 * Knowledge and understanding of cultural humility and trauma informed practices with the ability to help clients navigate BHNC and San Francisco based services.
 * Able assess and refer clients to services and the service team when learned through client engagement.
 * Excellent interpersonal communication skills in person, online, and by telephone, building rapport and establishing trust with clients of varied educational and cultural backgrounds.
 * Positive and resilient attitude, cultural sensitivity, and a sense of humor in working with diverse customers, coworkers, and community in sometimes stressful situations.
 * Technically savvy self-starter with a commitment to serve this population with excellent customer service, offer well thought out solutions, establish appropriate boundaries with clients, and demonstrate innovation and flexibility.
 * Must have a valid California Driver's License with a clean driving history for a minimum of 3 years

Physical Requirements
Requires frequent sitting, typing, and computer use * occasionally requires pushing and/or pulling objects, walking up and down stairs and/or hills, lifting and/or carrying up to 25 lbs. * requires the ability to frequently move about or remain seated depending on the task at hand.

## Description

* Conduct an assessment with each client to determine their overall training and resource needs for internet access, devices, and home use of technology.
 * Create a digital program plan that includes training, resource connections, and internet use priorities.
 * Create a digital Individual Service Plan in coordination with the client.
 * Disseminate information on free or affordable home internet service options for qualifying individuals, assist clients in applying for services, and support their efforts to secure service.
 * Coach clients as necessary to use their home internet services to meet their internet use priorities. This may include in-person, phone, and online interactions, as well as referral to sources of additional digital literacy skill training.
 * Advise clients about sources for ongoing technology use or purchase, including repairs or technical support, as needed.
 * Provide timely follow-up (within two weeks) for any referrals and track each client's progress and types of requests. Keep accurate records up to date and report outcomes as required.
 * Track emerging needs and represent BHNC as an advocate for digital equity efforts and digital inclusion policies and programs.
 * Create monthly narratives to include a summary of overall activities, challenges, successes, and needs that may be needed for funding reports or external communication.
 * Plan and manage assistance to each client with the goal of fulfilling the agreed goals.
 * Conduct group and individual workshops in person and on Zoom.
 * Other tasks as necessary.