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# Assistant Network Coordination Officer

- **Company:** Buckinghamshire Council
- **Location:** Aylesbury, UK
- **Salary:** £27,939.0 - £31,907.0
- **Contract:** Permanent contract
- **Skills:** Digital Technology, Microsoft Software, Web Platforms
- **Published:** October 3, 2026
- **Apply:** https://jobs.buckinghamshire.gov.uk/apply/?jobId=QQPFK026203F3VBQBV7V779XA-344170&langCode=en_GB

## About the Role

You are a well-organised and motivated individual with a strong interest in supporting the effective coordination of Streetworks activity across the highway network. You bring relevant experience that demonstrates your ability to work within structured processes, manage daily tasks efficiently and contribute to a regulatory service delivering statutory responsibilities.

You have good communication and interpersonal skills, enabling you to engage confidently with utilities, contractors, council colleagues, elected members and members of the public. You can explain information clearly, respond diplomatically to routine enquiries, and maintain a professional approach when handling customer queries or potential concerns.

You are comfortable working with data and digital systems, with the ability to research, analyse and present information accurately. You maintain precise records, draft clear written correspondence and follow established procedures to support decision-making within the team. Your ICT skills, particularly in Microsoft applications, help you manage information effectively and produce high-quality work.

You demonstrate strong organisational skills and can prioritise your workload to meet daily and weekly deadlines in a busy regulatory environment. You are proactive in identifying issues, seeking guidance where needed, and supporting improvements in processes and service delivery.

You take pride in delivering a high standard of service and model the Council's values through your professionalism, collaborative approach and commitment to learning and development.

## Description

As an Assistant Network Coordination Officer, you will play an important role in supporting the smooth and effective coordination of Streetworks across our highway network. If you're organised, proactive and motivated by work that contributes to a well-managed and reliable service for residents, this could be the perfect opportunity for you., In this role, you'll support the delivery of the Council's Permit and Lane Rental Scheme and act as a key point of contact for enquiries relating to Streetworks. You'll engage with a broad range of stakeholders, maintain accurate information, and support effective decision-making within the team., * Coordinate and support Streetworks activity in line with statutory and council requirements.

 * Handle routine enquiries from utility companies, contractors, councillors and the public across phone, email and digital platforms.
 * Manage Streetworks enquiries via the customer contact centre, FixMyStreet and Alloy.
 * Respond to calls on the Council's permit line and direct matters to the appropriate officer.
 * Assist in investigating Streetworks issues and escalate potential non-compliance.
 * Research, collate and maintain accurate data and records to support team activities.
 * Prepare reports, correspondence and documentation to agreed standards and timescales.
 * Support communication and information sharing with internal and external stakeholders., Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

 * collecting and disposing of waste and recycling
 * maintaining our roads and Rights of Way network and parking
 * ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
 * managing Country Parks
 * leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
 * Licensing, Environmental Health and Trading Standards
 * Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.


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